What are the responsibilities and job description for the Referral Coordinator position at True Health?
Referral Coordinator
This person is responsible for assisting medical providers refer patients to secondary care providers as directed.
PRIMARY FUNCTIONS
- Make medical records available to practitioners and clinical personnel upon request.
- Help providers obtain appointments for consultations, procedures, etc., through any available means of communication.
- Make requests for summaries of medical care given to our patients by private physicians or medical facilities, keep a record of all correspondence and provide follow-up.
- Follow-up on patients who do not keep their appointments for specialists.
- Track all patient referrals to insure report was received, scanned and imported in a timely manner.
- Responsible for documenting all steps taken to properly process a referral.
- Responsible for processing Orange County referrals in a timely manner.
- Responsible for notifying the provider and patient if additional tests are needed before a referral can be completed.
- Maintain at all times in the medical departments an adequate and constant supply of printed forms and materials in use, processing necessary authorizations and referrals, acknowledging receipt, and keeping adequate records of all authorizations and referrals.
- Responsible for properly processing all assigned referrals within 24-48 hours unless specific circumstances prevent it.
- Responsible for answering phone calls regarding patient questions related to referrals.
- Other responsibilities as assigned
EDUCATION AND EXPERIENCE
- High school diploma or equivalent
- 3 years medical experience
KNOWLEDGE, SKILLS, AND ABILITIES
- Ability to work under pressure.
- Computer literacy.
- Ability to work well with people.
ADDITIONAL QUALIFICATIONS
- Bilingual a plus.
RELATIONSHIP REPORTING
- Reports to Medical Records and Referral Manager
PHYSICAL REQUIREMENTS
- Ability to sit for extended periods of time.
- Ability to view a computer screen for extended periods of time.
- Ability to perform repetitive hand and wrist motions for extended periods of time.
- Ability to hear and converse in a professional manner at all times.