What are the responsibilities and job description for the Lead Patient Service Representative position at True Health?

Lead Patient Service Representative

Job Summary:

The Lead Patient Services Representative oversees the administrative duties and operational efficiency of the facility. They are responsible for moving patients through the check in and checkout process, for managing patient complaints, and for ensuring the office is well-organized.

Position Expectations and Responsibilities:

Provide a courteous professional working environment

Depending on the business need, provide operational oversight to a location in the absence of the Center Manager

Including the completion of end-of-day processes

Escalates employee relations issues to Regional Director of Operations for guidance

Maintain effective communication with patients, coworkers, and supervisor

Maintain efficient patient flow

Update patient demographics

Interview patients for sliding fee scale services and update eligibility

Verify insurances and set eligibility dates in system

Call and remind the patients to bring in missing information to their appointment

Collect payments and patient responsible balances

Post charges to patient’s accounts

Scan and import demographic and clinical documentation into patient charts

Schedule appointments as needed

Monitor patient schedule to accommodate walk-in patients

Direct patients to the proper department for assistance

Operate office equipment, i.e. fax, copier, computer, credit card, and check machine

Provide copies of patient medical records as requested

Contribute and enhance the positive image of the front office operations

Collaborate with the department leadership to help facilitate staff development and overall team building

Make the necessary billing corrections

Traveling to different True Health locations to provide departmental support

Collaborate with community partners to facilitate patient care within all locations

Participate in special projects aimed at maximizing the overall departmental efficiency

Other responsibilities as assigned

Minimum Qualifications:

High School Diploma or equivalent

Minimum of one-year medical office management experience

Knowledge, Skills and Abilities:

Customer friendly attitude

Knowledge of ICD-10 & CPT codes

Money and balancing skills

Knowledge of bank deposits

Good communication skills

Able to function effectively under stress

Good evaluative judgment

Computer literacy

Able to perform accurate data entry

Ability to work independently and well with others

Ability to multi-task

Additional Qualifications:

Bilingual a plus (Creole, Spanish)

Physical Requirements:

Ability to sit and view a computer screen for extended periods of time

Ability to perform repetitive hand and wrist motions for extended periods of time

Ability to handle and/or feel objects, tools, etc.

Ability to frequently walk, stand and reach with hands and arms

Ability to occasionally climb, balance, stoop, kneel, crouch or crawl

Ability to occasionally lift and/or move up to 25 pounds

Vision abilities must include vision, color vision, depth perception and ability to adjust focus

Relationship Reporting:

Reports to the Regional Director of Operations

Apply for this job

Receive alerts for other Lead Patient Service Representative job openings

Lead Patient Service Representative

What are the responsibilities and job description for the Lead Patient Service Representative position at True Health?

Job openings at True Health

Not the job you're looking for? Here are some other Lead Patient Service Representative jobs in the Casselberry, FL area that may be a better fit.

We don't have any other Lead Patient Service Representative jobs in the Casselberry, FL area right now.

AI Assistant is available now!