Front of House Manager

Join one of the fastest growing hospitality teams in South Florida! At True Grit Hospitality, we create a fun and vibrant atmosphere for our Guests through unique design choices and carefully crafted dishes and cocktails. In all of our concepts, we strive to create the very best working environments for our Team through enriched culture and training. Currently, we are seeking an Operations Manager to join our team at the Voodoo Bayou in Orlando.

The Operations Manager is responsible for assisting in overseeing the day-to-day operations of the restaurant while leading and developing our Team. The Operations Manager will ensure the highest level of quality food and service by implementing policies and procedures set forth by the company, while maintaining a positive attitude and promoting a fun work environment. Coaching and Mentoring will be an important part of the Operations Manager's role, and he or she will work closely with the General Manager to ensure this function.

The Operations Manager will directly oversee the Service Support/Host Team and will be responsible for AORs in that department. The Operations Manager will be responsible for sales forecasting, scheduling, and staffing for that department. The Operations Manager will assist in ensuring that all budgeted goals are being met or exceeded, and all safety and sanitation regulations are being adhered to.

The Operations Manager will work directly with the Culinary Department to ensure proper communication from the Culinary Team to the Service and Bar Team during service. The Operations Manager will work closely with the General Manager to ensure all facets of the restaurant are functioning properly and efficiently while maintaining the integrity of the Team.

AREAS OF RESPONSIBILITY

Operations

· Manage daily restaurant operations including scheduling, planning, and forecasting while upholding service standards, product quality, and cleanliness

· Perform opening and closing duties as assigned ensuing the restaurant is opened and closed properly

· Perform pre-shift meetings that are informative and inspiring with a focus on on-going training to maintain consistency in product and service standards

· Resolve issues quickly and efficiently with the best interest of the Company and our Team Members in mind

· Communicate regularly with Team Members about goals and expectations

· Lead by example and be transparent at all times

· Identify leaders and develop them; utilize your leaders to help uphold standards and set examples

· Set clear goals, providing constant feedback with effective counseling and coaching

· Communicate and administer all Company policies and procedures

· Maintain adequate staffing levels for the Events Department and any other department you are overseeing

· Onboard new Team Members and ensure that documents are recorded properly

· Develop relationships with vendors and ensure best pricing

· Deliver event in a timely fashion to management and culinary team for proper planning and scheduling

· Become familiar with event software and utilize it for all events

· Ensure that every possible lead for an event is entered into event software correctly and can be tracked

· Think outside the box; be creative and innovative when tackling challenges

· Share ideas for improvement

· Work with the other Managers to identify solutions quickly

· Always be looking for ways to improve overall performance and efficiency

Service

· Interact with Guests and maintain a presence on the floor

· Promote hospitality and exceed service standards, ensure every Guest leaves happy

· Solicit Guest feedback and report it back to the team

· Ensure guest satisfaction and resolve problems with the Guest’s best interest in mind

· Ensure the culture of the restaurant by leading with the companies guiding principles – quality service, quality products, quality atmosphere!

· Adhere to Federal, State, and local laws in addition to company policies, and hold Team Members accountable

· Ensure proper cash handling and payment processing procedures

· Comply with OSHA, local health, and safety codes as well as company safety and security policies

· Emphasize safety, sanitation and security awareness, and ensure that Team Members are properly trained to uphold these standards

· Assist Team Members on the floor at all times during service ensuring that they are supported throughout the shift

· Ensure that Team Members are maintaining side work and that the restaurant is “tour ready” at all times from front to back

· Coach, encourage and mentor Team Members daily to be the best they can be

· Promote a positive work environment that is respectful and inviting

Physical Requirements

· Must be able to lift 45lbs

· Must be able to stand for up to 10 hours

OUR COMPANY, OUR CULTURE

True Grit Hospitality Group is one of the fastest growing hospitality groups in South and Central Florida. We pride ourselves on quality products, top-notch service, and an inviting and unique atmosphere for both our Guests and Team Members. We understand that our Team Members are the key to our success, and we seek out those who share a passion for great food, amazing craft cocktails, and genuine hospitality, just like we do!

True Grit Hospitality promotes a positive work environment and a quality of life that allows our managers to perform at their highest level. As we grow, we are looking for those who want to grow with us, and who can bring an intricate understanding of the hospitality industry to our business. Currently, we have three concepts: Voodoo Bayou located in Palm Beach Gardens, Fort Lauderdale, and Orlando; Calaveras Cantina located in Jupiter and in Boca Raton; and our newest concept, Roka Hula, in Orlando and Delray Beach. We will be expanding into other South and Central Florida markets in 2026..

If you are looking for a hospitality group that offers a better quality of life, where you can thrive and grow, then we are looking for you too! Integrity is the foundation of everything we do, and we look forward to a partnership of growth and success with all our Team Members.

Benefits to joining the True Grit Team

· PAID personal days

· Progressive vacation package

· Profit sharing program paid quarterly

· Health, Dental and Vision insurance

· Spend benefit per month that can be used at any of our locations or concepts

· Positive work environment rich in Culture and Values

· Investment opportunity

Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Work Location: In person

Salary : $60,000 - $70,000