What are the responsibilities and job description for the Member Advisor II position at TRUE Community Credit Union?
Member Advisor II – Full Time
Location: 1100 Clinton Rd Jackson, MI 49202
Pay: Starting at $18/hour (or more depending on experience)
Are you passionate about problem solving, sales, and providing exceptional customer service? Join TRUE Community Credit Union - one of Michigan's fastest-growing credit unions - as a Member Advisor II and be part of a dynamic team that puts members first!
What's in it for you?
- Competitive Pay: Starting at $18/hour (or more with experience)
- Benefits That Empower You
- Coverage That Cares: Comprehensive medical, dental, and vision plans designed to support your physical, preventive, and long‑term health needs.
- Time That's Yours: Recharge with generous paid time off - including birthday, volunteer, and inclusion days, along with 12 paid holidays each year.
- Build Your Future: A pension plan plus a 100% 401(k) match up to 5% so your savings grow stronger, faster.
- Wellness & Growth: Tuition reimbursement for your education and gym perks for your health.
Schedule:
- Hours: Approximately 40 hours/week
- Monday - Friday shifts (starting as early as 8:00 am and ending as late as 6:00 pm).
- Work up to 3 Saturdays a month (8:30 am - 2:30 pm).
Orientation & Training:
- Orientation: 8 days of paid orientation at our main branch (1100 Clinton Road, Jackson, MI).
- Training: Additional hands-on learning to set you up for success will be provided based on skills and experience.
Minimum Qualifications:
- A High School Diploma or GED.
- Minimum of two years of experience in a financial institution, with preference given to candidates who are currently working or have recently worked in a financial services environment.
- Demonstrated ability to efficiently navigate multiple systems and software platforms simultaneously, maintaining accuracy, organization, and productivity in a fast‑paced setting.
Your Role:
- Provide exceptional member service by accurately processing financial transactions and account requests.
- Assist members with opening, maintaining, and closing consumer, specialty, and select commercial accounts.
- Support the lending process by assisting with loan applications, closings, and general loan inquiries.
- Balance cash and maintain accuracy while following security, safety, and compliance procedures.
- Educate and support members in using digital banking tools and services.
- Identify opportunities to recommend products and services that enhance members' financial well‑being.
- Resolve member concerns professionally and build strong, trusted relationships.
- Support branch operations, training, and regulatory compliance as needed.
Ready to apply?
- Click the Apply Now button and complete the application-it only takes a few minutes!
- Be sure to answer the questions so we can get in touch with you.
Join TRUE Community Credit Union where we are TRUE to our members, our communities, and our teammates.
Equal Opportunity Employer: We celebrate diversity and are committed to creating an inclusive environment for all employees.