What are the responsibilities and job description for the Nursing Operations Manager – Home Care Experience a Plus! position at True Care?
Company Overview:
True Care is a LHCSA providing outstanding home care service in the New York Metropolitan area, upstate New York, Westchester and Colorado (under the Andrea's Angels name). Our passionate dedication to our clients sets True Care apart. We work with our clients individually to ensure their satisfaction and comfort with the paraprofessionals caring for them. It is our mission to continue to raise the standard of homecare services. We are committed to providing the highest level of care by maintaining excellence in staff, procedures, and responsiveness. The True Care team is Healthcare professionals who are committed to helping our patients and caregivers experience the most excellent care.
Reports To: Senior Director of Care Operations
Job Title: Nursing Operations Manager
Location: Brooklyn, NY (100% On-Site)
Job Summary:
The Nursing Operations Manager will oversee the daily operations of home care field nurses, ensuring high-quality patient care, compliance with clinical standards, and efficient staffing. This role will focus on optimizing workflows, managing performance, and supporting both patient and staff needs.
Key Responsibilities:
- Supervise and support home care field nurses to ensure adherence to clinical protocols and company standards.
- Monitor weekly performance goals for nursing staff, including patient visits, documentation, and care quality.
- Ensure timely response and follow-up to patient falls and incidents (within 24–48 hours).
- Manage staff scheduling, coverage, and support for absences, vacations, or emergencies.
- Address and manage patient grievances and complaints promptly and effectively.
- Collaborate with HR and leadership on hiring, onboarding, and training of nursing staff.
- Implement process improvements to increase efficiency, patient satisfaction, and team engagement.
- Maintain accurate reporting on staff performance, patient outcomes, and operational metrics.
Qualifications:
- NYS Licensed Practical Nurse (LPN) or NYS Registered Nurse (RN) with home care experience preferred.
- Minimum 3–5 years of nursing experience in home care or clinical operations.
- Strong leadership and team management skills.
- Excellent communication and problem-solving abilities.
- Proficiency with electronic medical records (EMR) preferably HHAEXCHANGE and reporting tools.
Skills and Competencies:
- Ability to lead a dispersed team of field nurses.
- Strong organizational and time-management skills.
- Conflict resolution and patient advocacy experience.
- Knowledge of home care regulations, safety standards, and best practices.
Working Conditions:
- Primarily office-based with regular visits to patient homes and field staff.
- Flexible hours may be required to support operational needs.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Paid time off
- Vision insurance
Salary : $80,000 - $120,000