What are the responsibilities and job description for the Front Desk Representative (Trilingual: Spanish+Creole) position at True Care?
About the Company:
Empowering Health, Enriching Lives: True Care’s Enduring Mission
At True Care, we stand as a beacon of compassion and excellence in home healthcare. With a profound commitment to enhancing the quality of life for individuals and families, our mission is to provide holistic, personalized care that empowers and enriches lives.
Every day, we embark on a journey to bring comfort, vitality, and dignity to those we serve. Our mission is driven by a deep understanding of the unique needs and aspirations of each individual under our care. We believe that home is not just a place but a sanctuary where healing and well-being flourish. Hence, we endeavor to make this sanctuary a haven of health and happiness.
At True Care, we don't just offer home healthcare – we offer hope, healing, and a brighter tomorrow.
Job Title: Front Desk Representative
Job Description: The Front Desk Representative is responsible for the day-to-day assistance to all of our Caregivers by being the point of contact for visitors to the office. They serve as a liaison between the agency and the Caregivers, communicating the Caregivers' needs and requests, ensuring that they are represented and supported.
Job Responsibilities:
- Greet and welcome Caregivers to the office
- Answer incoming phone calls and direct parties to the appropriate department
- Assist Caregivers with questions related to payroll, PTO, cases, etc.
- Collect and upload documents into our electronic system
- Maintain personnel records and ensure accurate data entry in appropriate systems
- Assist with HHAeXchange app and IVV/EVR training
- Support caregiver applications and training classes as needed
- Conduct thorough caregiver interviews to ensure candidates meet True Care standards
- Guide caregivers in submitting required paperwork and medical documentation, both in-person and via phone
- Assist with translating for applicants and help with the digital applications for those
who need it - Review all medical and I-9 paperwork submitted is acceptable
- Assist with scheduling medical appointments for those who are authorized and in
need of tests to be performed to complete their paperwork - Upload all required documentation and maintain detailed notes in the network drive, Acuity, HubSpot, and HHAeXchange
- Audit all completed application profiles prior to orientation for compliance accuracy
- Conduct reference verification calls as needed
- Assist with scheduling orientation and in-service as needed
- Maintain HIPAA compliance and regulations
- Maintain accurate onboarding records in Hubspot and paper files.
- Ensure all onboarding forms and required documentation are completed, signed, and stored in compliance with company policies and regulatory requirements.
Job Requirements:
- Fluency in Spanish is required
- HS graduate/ GED equivalent
- Experience in HHAeXchange is a plus
- Prior experience in HR preferred/knowledge of DOH and DOL HHA employment requirements a plus
- Excellent communication and interpersonal skills
- Accuracy and attention to detail, outgoing, positive personality, team player
Benefits:
- Health, dental, and vision insurance
- 401(k) with company match
- PTO and paid holidays
- Professional development opportunities
- Mission-driven work in an innovative healthcare space
Salary : $22 - $24