What are the responsibilities and job description for the Field Community Liaison – Healthcare Services position at True Care?
About the Company:
Empowering Health, Enriching Lives: True Care’s Enduring Mission At True Care, we stand as a beacon of compassion and excellence in home healthcare. With a profound commitment to enhancing the quality of life for individuals and families, our mission is to provide holistic, personalized care that empowers and enriches lives.
Every day, we embark on a journey to bring comfort, vitality, and dignity to those we serve. Our mission is driven by a deep understanding of the unique needs and aspirations of each individual under our care. We believe that home is not just a place but a sanctuary where healing and well-being flourish. Hence, we endeavor to make this sanctuary a haven of health and happiness.
At True Care, we don't just offer home healthcare – we offer hope, healing, and a brighter tomorrow.
Location: Field-based - Manhattan, NYC
Schedule: Monday - Friday 9 am-5 pm
Position Summary: The Community Liaison plays a vital role in ensuring smooth patient onboarding and a positive experience throughout their home care journey. This is an in-person, field-based position focused on improving retention, strengthening patient relationships, and supporting the successful start of care outcomes. This role serves as the welcoming face of True Care — visiting patients in their homes, delivering welcome packages, answering questions, and ensuring each family feels supported and connected from day one.
Key Responsibilities:
- Conduct in-person welcome visits to newly admitted patients within assigned timelines.
- Deliver welcome materials, agency education, and service expectations to patients.
- Act as a liaison between the patient, the assigned marketer, and internal care coordination teams to ensure continuity of service.
- Proactively monitor early patient experience and identify issues impacting retention.
- Escalate patient concerns or service gaps immediately to leadership and care coordination staff.
- Support high-value referral cases with an enhanced onboarding experience.
- Track all field activities in Salesforce and maintain accurate visit documentation.
- Attend occasional community events to support patient education and outreach initiatives.
- Represent True Care with professionalism, empathy, and a customer-service mindset at all times.
Key Performance Indicators (KPIs):
- Patient retention / Length of Service
- Successful completion of onboarding visits per assigned cases
- Patient satisfaction feedback
- Accuracy & timeliness of documentation in Salesforce
Qualifications:
- Bilingual Spanish Fluency Required
- 2 years of experience in community outreach, business development, or case management within the healthcare, nonprofit, or service-based sectors
- Proven ability to generate leads, build partnerships, and convert prospects into clients
- Strong communication, public speaking, and relationship-building skills
- Cultural competency and a demonstrated ability to engage with diverse communities
- Proficiency in Microsoft Office and Salesforce CRM (or similar CRM tools)
- Valid driver’s license and reliable transportation to travel locally for outreach activities
Benefits:
- Health, dental, and vision insurance
- 401(k) with company match
- Paid Vacation, Company Holidays, Sick Leave, and Floating Holidays
- Professional development opportunities
- Mission-driven work in an innovative healthcare space
Salary : $26 - $28