Care Coordinator

The Care Coordinator position will assist in the coordination of department requests, such as critical incident responses, answering incoming calls and emails, collecting client information, and scheduling corresponding appointments. Care Coordinators work with internal systems, and our team of mental health professionals, to support scheduling requirements for contracted departments and their personnel. Responsibilities may also include documentation preparation and distribution, arranging meetings, generating reports, greeting clients, and maintaining files. 

Responsibilities:

• Answer incoming calls and emails in a professional manner 
• Greeting clients and prospective clients warmly and reminding them of upcoming appointments
• Provide exceptional customer service to all current and prospective clients.
• Coordinate and schedule appointments for client consultations, procedures, and visits with clinical personnel
• Ensure appropriate clinician assignments to meet the clinical needs of the client
• Ensure appropriate clinician’s assignments to meet the timing needs of the client
• Work closely with the clinical team to ensure seamless coordination and handle scheduling changes in a timely manner
• Resolve scheduling conflicts proactively
• Prepare and distribute documentation as required
• Arrange meetings and facilitate communication between team members
• Generate reports and maintain organized client files
• Undertake other duties as assigned, contributing to the overall efficiency of the team

Minimum Requirements:

• High school diploma or equivalent. AA or BA preferred. 
• Excellent organizational, communication, and interpersonal skills.
• Ability to thrive in a fast-paced environment.
• Professional demeanor and experience in customer-facing roles.
• Proficiency in scheduling systems and basic computer skills.
• Clerical or administrative experience 
• Knowledge of healthcare terminology preferred.
• Basic computer program knowledge.
• Current CPR/First Aid certification
• Current negative TB test
• Must be at least 18 years old

                               
Competencies:

• Ability to work in a fast-paced environment
• Excellent organization and coordination skills with the ability to manage multiple tasks, projects and deadlines
• Excellent attention to detail
• A minimum of five years of experience working with Microsoft Word, Outlook, Excel and PowerPoint
• Solid understanding of computers and using the Internet for research, projects and completing daily tasks
• Professional phone etiquette with a commitment to providing great customer service
• Ability to solve problems independently
• Ability to work well with others
• Ability to multitask
• Commitment to cultural diversity and sensitivity