Casualty Claims Adjuster

Company Description

Extraordinary opportunity. Exceptional experience.

Sometimes in life, you find yourself in the right place, at the right time, looking at an opportunity so extraordinary it cannot be ignored. At Trucordia, our company is built on wildly successful businesses in our communities across the country, and now we’ve come together to create the next great insurance brokerage. We offer an unrivaled combination of people, tools and solutions, and deliver exceptional experiences and opportunities for our employees, clients and stakeholders.

We celebrate both individual successes and collective accomplishments, making sure the industry recognizes the remarkable company we’re building together, as well as the impact we’re having on our clients and communities. Ranked as one of the fastest-growing companies in the U.S. for three consecutive years, we have more than 5,000 team members across 200 offices across the country, who actively, genuinely care about our clients, each other and the quality of our work, and in every interaction, represent a company that people want to work for and do business with.

Trucordia Values

• We actively, genuinely CARE about our clients, each other and the quality of our work, and in every interaction, represent a company that people want to work for and do business with.
• We COLLABORATE continuously because, together, we are more powerful and make amazing things happen for our clients and company.
• We LEAD with intelligence, hunger, curiosity, energy and a future-focused attitude of “what’s next”?
• We are RESULT-ORIENTED, growth-focused and driven to out-perform expectations of what an insurance brokerage can achieve.
• We CELEBRATE both individual successes and collective accomplishments, making sure the industry recognizes the remarkable company we’re building together, as well as the impact we’re having on our clients and communities.
  
  

Job Description

We are seeking a detail-oriented and customer service driven individual to join our claims team. In this role, you will conduct coverage investigations, investigate the factual details of auto losses, evaluate and resolve physical damage claims and settle bodily injury claims by working closely with insureds, claimants, auto repair facilities, rental car agencies, other insurance carriers, legal teams, and other people incident to the investigation and processing of claims. The ideal candidate will bring optimism to our team, possess strong organization and customer service skills, have a strong desire to help others, have the ability to manage multiple concurrent tasks effectively, and have the desire and capability of complying with internal expectations and statutory mandates.

Duties And Responsibilities

• Manage a diverse inventory of commercial and personal lines auto claims.
• Analyze, review, and interpret policies to determine if coverage applies.
• Investigate, assess liability, and assign liability/fault.
• Negotiate physical damage settlements with insureds, claimants, attorneys, and repair facilities.
• Maintain accurate and detailed records of all communications, investigations, and decisions related to the claim.
• Ensure all physical damage and bodily injury claims are handled in accordance with company policies, industry standards, and regulatory requirements.
• Provide timely and professional updates to claimants and other stakeholders regarding the status of claims. Assist claimants with inquiries and guide them through the claims process.
• Investigate and evaluate bodily injury claims by reviewing medical records, police reports, statements, and other relevant documents.
  
  

Qualifications

• Bachelors Degree is preferred
• At least one year of prior casualty claim handing is preferred
• At least 3 years of customer service experience is required
• Excellent organizational skills
• Ability to effectively communicate verbally and in written form
• Ability to work in an independent and team based environment
• Ability to learn quickly and work at a fast pace independently
• Technical proficiency in Microsoft suite tools, including data manipulation in Excel.
• Must be reliable
• Ability to fluently communicate in English and Spanish is a major plus
  
  

Additional Information

Please see our company Benefits:

• Medical, Dental, Vision
• Life and AD&D insurance
• FSA / HSA
• Commuter & Child Care FSA
• Cancer Support Benefits
• Pet Insurance
• Accident & Critical Illness
• Hospital Indemnity
• Employee Assistance Program (EAP)
• 11 Paid Holidays
• Flexible PTO
• 401K
  
  

Trucordia is an equal opportunity employer. We believe that every employee has the right to work in an environment that is free from all forms of discrimination. It is our policy that all decisions involving any aspect of the employment relationship such as hiring, compensation and training, promotions, transfers, discipline, and termination will be based on merit, qualifications, and abilities. Such decisions will be made without regard to age, ancestry, color, race, national origin, disability, protected medical condition, genetic information, military service, veteran status, citizenship status, religion, creed, sex, gender, gender identity, sexual orientation, pregnancy, childbirth, marital status, or any other condition, characteristic or activity protected by law. Discrimination based on any of these factors is contrary to our operating philosophy. Attention Recruitment Agencies: Trucordia does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered property of Trucordia, and we will not be obligated to pay a referral fee. This includes resumes submitted directly to hiring managers without contacting Trucordia's Talent Acquisition Department.