Veterans Education Benefits Manager

Thank you for your interest in Truckee Meadows Community College. If you need assistance or have questions regarding the application process, please contact Human Resources at (775) 673-7168 or humanresources@tmcc.edu.

Job Description

The Veterans Education Benefits Manager oversees the day-to-day administration of U.S. Department of Veterans Affairs (VA) education benefits and applicable military-connected student tuition and fee waiver programs, including the Nevada National Guard Fee Waiver.

The Manager oversees VA education benefit certification operations, certification workflows Veterans Education Benefits Associate, quality control, student records, and operational compliance. The position ensures that certifications, adjustments, and amendments are completed accurately, within required timelines, and in accordance with federal, state, Nevada System of Higher Education (NSHE), and institutional requirements.

The Manager serves as the primary operational contact for VA education benefit certification matters and supports the Veteran Services Program Director in maintaining institutional compliance and eligibility to administer VA education benefits. The position independently manages certification operations, identifies and resolves complex benefit issues, develops and maintains operational procedures, prepares documentation for audits and compliance reviews, and escalates significant compliance or institutional matters to the Veteran Services Program Director.

Major Responsibilities

VA Education Benefits Certification Management and Quality Control

• Oversee the certification of VA education benefits, including Post-9/11 GI Bill®, Montgomery GI Bill®, Veteran Readiness and Employment, and other applicable VA education benefit programs.
• Supervise the certification process for student enrollments through the VA's Enrollment Manager system.
• Ensure certifications, adjustments, amendments, and terminations are processed accurately and within required timelines.
• Review certification activity for accuracy, completeness, and compliance, and coordinate corrections when errors or discrepancies are identified.
• Review and resolve complex cases, including enrollment changes, withdrawals, tuition and fee reporting, academic progress concerns, mitigating circumstances, and other benefit-related issues.
• Monitor certification workloads, outstanding processing, and deadlines to ensure timely completion.
• Maintain quality control procedures, accurate student records, and supporting documentation for VA education benefit certifications.
• Oversee reconciliation of VA payments with institutional financial records when applicable.
• Manage the Nevada National Guard Fee Waiver process, including reviewing required documentation, applying waivers, resolving discrepancies, coordinating with appropriate institutional offices, and ensuring requests are completed accurately and within established state and institutional deadlines.

Program Administration and Operational Compliance

• Ensure day-to-day certification operations comply with U.S. Department of Veterans Affairs regulations, State Approving Agency requirements, NSHE policies, and institutional policies and procedures.
• Monitor changes to VA regulations and guidance and update certification procedures and internal processes as needed.
• Interpret and apply VA education benefit regulations and certification requirements to operational processes and individual student cases.
• Develop and maintain standard operating procedures for certification processes, internal workflows, the Nevada National Guard Fee Waiver process, and any other applicable program.
• Maintain documentation required for compliance surveys, supervisory visits, audits, and program reviews.
• Prepare and coordinate documentation for VA and State Approving Agency compliance reviews and supervisory visits.
• Identify operational compliance concerns, communicate significant issues to the Veteran Services Program Director, and assist with responses or corrective actions resulting from compliance reviews or audit findings.
Maintain current knowledge of Nevada National Guard Fee Waiver requirements and ensure procedures remain consistent with applicable state, NSHE, and institutional requirements.

Staff Development and Workflow Coordination

• Supervise the Veterans Education Benefits Associate and support staff responsible for VA certifications consistent with the established organizational structure.
• Provide training on VA regulations, certification procedures, compliance requirements, and institutional processes.
• Monitor workload distribution and certification processing to ensure timely service delivery.
• Establish expectations related to accuracy, productivity, organization, customer service, and regulatory compliance.
• Review staff work for accuracy and consistency and provide guidance when corrections are necessary.

Student Support and Complex Case Resolution

• Serve as a subject matter expert for VA education benefits for students, faculty, and staff.
• Provide guidance to veterans and military-connected students regarding benefit eligibility, enrollment requirements, certification processes, and institutional procedures.
• Review and resolve complex or escalated student benefit and certification issues requiring additional research or regulatory interpretation.
• Clearly communicate certification requirements, documentation needs, and processing issues to students.
• Refer significant institutional, regulatory, or compliance matters to the Veteran Services Program Director when appropriate.

Collaboration, Reporting, and Audit Support

• Serve as an operational liaison between the institution, the U.S. Department of Veterans Affairs, and the State Approving Agency regarding VA education benefit certification matters.
• Collaborate with Financial Aid, Admissions and Records, Cashiers, Counseling, and other departments to ensure accurate processing of student records and VA education benefits.
• Prepare reports and data related to veteran student enrollment, certification activity, processing timelines, workload, and compliance metrics.
• Provide updates and reports to the Veteran Services Program Director regarding certification activity, compliance status, workload, and program performance.
• Prepare records and supporting documentation for federal and state compliance reviews, audits, and supervisory visits.
• Assist the Veteran Services Program Director with information and documentation needed for institutional reporting and compliance activities.

Minimum Qualifications

1. Bachelor's degree from an accredited institution

2. Two (2) years of relevant experience

3. Demonstrated ability to work independently with minimal supervision while managing multiple responsibilities.

4. Demonstrated organizational and time-management skills, including the ability to manage high volumes of records.

5. Demonstrated ability to establish priorities, manage competing responsibilities, and consistently meet strict processing, certification, and reporting deadlines.

6. Demonstrated attention to detail and ability to maintain accuracy in a highly regulated environment.

7. Ability to interpret and apply formal policies, regulations, procedures, and guidelines.

Preferred Qualifications

1. Master's degree in higher education administration, public administration, business administration, or a related field.

2. Experience serving as a School Certifying Official in a higher education environment.

3. Experience managing VA education benefit certification workflows and quality-control processes.

4. Experience participating in VA or State Approving Agency compliance surveys, supervisory visits, or audits.

5. Experience working with veterans, service members, dependents, and other military-connected students.

Salary and Benefits Information:

Salary: $65,105 - $81,381, initial salary placement will be dependent on education level and years of experience

Perks of TIAA

Our retirement plan is beyond compare. Your 19.25% contribution is generously matched by the College. With the faculty retirement plan, you are 100% vested your first day. Sit back and watch your retirement dollars grow! All permanent employees on an annual "A" or "B" contract who are employed at least 50% full-time are eligible to participate in the NSHE retirement program unless they are members of PERS of Nevada.

Perks of Working at TMCC

• Health insurance options including dental and vision - Health Insurance
• 19.25% retirement match in TIAA
• Life insurance, long-term disability, generous annual and sick leave - NSHE Benefits
• Employer-paid long term disability (LTD) at 60% of salary up to $7,500 per month-UNUM.
• Sports and Fitness Center with annual or monthly membership options for employee and spouse/domestic partner.
• ComPsych supports employees through life's difficult moments.
• Professional Grant-in-Aid: TMCC is proud to provide a reduced-rate tuition benefit to faculty and qualified dependents. Faculty can take up to six credits per semester at a reduced rate. Dependents of faculty have unlimited credits, but in order to be eligible children must be unmarried and under the age of 24 and must receive at least 50% of their financial support from the employee and/or employee’s spouse or domestic partner.
• Free parking on all TMCC campus locations.
• No State income tax
• All full-time faculty and staff are provided with a variety of discounts and employee purchase programs.

Additional Information

Degrees

Degrees must be accredited by CHEA - and USDE-Recognized Accrediting Organizations.

If you are using education completed in foreign colleges or universities to meet qualification requirements, you must show that your education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. Any expense related to the evaluation will be the responsibility of the candidate.

Sponsorship

TMCC is not able to support sponsorship for employment. Candidates must be eligible to work in the United States at the time they begin employment.

Exempt

Full-Time Equivalent

Required Attachment(s)

Please note, once you submit your application the only attachment/s viewable to you will be the attachment/s to the resume/CV section of the application. Any additional required attachment/s to the cover letter, references, additional documents sections of the application, will not be viewable to you after you submit your application. All uploaded attachment/s will be on the application for the committee to review. To request updates to attachments, prior to the committee review of applications, please contact humanresources@tmcc.edu.

In order to be given full consideration all of the following must be attached to your application.

1) Resume/CV
2) Cover Letter
3) Contact Information for Three Professional References – Please make a note if you do not want your present employer contacted unless necessary to determine your qualifications for the position.

Posting Close Date

Note to Applicant

Applicants should fully describe their qualifications and experience with specific reference to each of the minimum and preferred qualifications. Search committees will use this information to determine that applicants meet minimum qualifications as listed in the job announcement.

This posting will close at 12:00 am on the date listed above. The posting will no longer be available to apply to after 11:59 pm the day prior.

All documents, including unofficial transcripts for academic positions, must be received prior to the closing date listed on the job announcement.

Employment is contingent upon successful completion of a criminal background check upon hire.

As part of the hiring process, applicants for positions in the Nevada System of Higher Education may be required to demonstrate the ability to perform job-related tasks.

Schedules are subject to change based on organizational needs.