Warranty Manager & Operations Support

 Our Benefits:

• Company-Paid Health Insurance
• Company-Funded HRA Balance
• Company-Paid Life Insurance
• Additional Voluntary Group Insurance Options
• Eligible For Annual Pay Increases
• Eligible For Bi-Annual Bonuses
• 3% Annual 401(k) Match
• Paid Time Off & Company Holidays
• $1,000 Employee Referral Bonus

Job Title: Warranty Manager and Operations Support 

Reports to: Operations Manager 

Department: Operations   

Job Summary: Responsible for processing all warranty claims and records and assisting the operations team in the day-to-day functions of the shop. 

Supervisory Responsibilities: None 

Duties/Responsibilities: 

Support daily functions including, but not limited to: 

• Process warranty claims 
• Verify distributor warranty requirements 
• Post credits received for warranty claims 
• Follow up with distributors regarding unpaid claims 
• File warranty documentation and keep warranty records organized 
• Build Pneulogic controls for Dutton and Howell locations 
• Responsible for all in house salter calibrations of Dicky John and Rexroth controllers 
• Program and assemble InPower switching 
• Train customers on spreader control calibrations and drop tests 
• Troubleshoot and repair customer spreader controllers 
• Assist Sales department in coordinating customer trainings 
• Work in multiple locations as needed 

Required Skills/Abilities:  

• Ability to work alone with minimal or no supervision 
• Working knowledge of basic office software (such as Microsoft Office) 
• Working knowledge of company software and procedures 
• General comprehension of and experience in the truck build-up process 
• Knowledge of onboard truck computer controls including electrical multiplexing and CAN Bus systems 
• Great attitude and ability to work with others 
• Good communication skills, written and verbal  
• Ability to multitask and has good organizational skills 
• Detailed and goal oriented with effective time management skills 
• Confident public speaking with the ability to train customers 
• Mechanically inclined 
• Valid driver’s license 

Education and Experience: 

• High school diploma or equivalent 
• Hands on mechanical related experience in electrical and salt calibrations
• Hands on mechanical related experience in hydraulics is preferred 

Physical Requirements (representative but not exhaustive):  

• Sitting, crouching, kneeling 
• Manual finger dexterity 
• Heavy lifting; 50 pounds or more 
• Twisting, bending, reaching, and stretching 
• Long periods of standing 
• Exposure to shop noise and dust 
• Exposure to moving mechanical parts and vehicles 
• Exposure to hot and cold temperatures 

Core Values: 

• Integrity with a strong moral compass 
• Exceptional work ethic with grit 
• Team player attitude 
• Innovation 

Requirements:

• Must be able to pass a pre-employment drug screen (including THC/marijuana), physical, and background check.
• Must have a current drivers license to move our vehicles.
• Must be able to work 7am-5pm shifts Monday through Friday and Saturdays as needed.