What are the responsibilities and job description for the Service Manager position at Truck Country?
Be part of something big — and growing.
Truck Country is seeking an experienced Service Manager to lead our Milwaukee Service Department. This is an incredible opportunity to step into a high-visibility leadership role as we prepare to move into our brand-new, state-of-the-art Germantown, WI dealership in 2026.
If you’re driven, customer-focused, and passionate about technician development and operational excellence, we want to talk to you.
What You’ll Do
As our Service Manager, you will oversee the full operation of the Service Department, including:
- Leading and developing Shop Foremen, Service Advisors, Warranty personnel, and Technicians
- Ensuring technician efficiency stays at 96% or better
- Managing customer relationships, resolving concerns, and growing our customer base
- Partnering with Recruiting on ongoing technician hiring
- Monitoring training, performance evaluations, and retention efforts
- Maintaining a safe, organized, and productive shop environment
- Collaborating closely with the General Manager and dealership leadership team
- Supporting our continued growth as we transition into the new Germantown facility
What We’re Looking For
- 4 years of supervisory experience in a dealership or fleet setting
- Strong communication, leadership, and organizational skills
- Knowledge of heavy-duty truck service operations
- Ability to manage a fast-paced environment and support multiple priorities
- Customer-centered mindset with a commitment to quality and efficiency
Why Truck Country?
- Huge career opportunity with the upcoming move to our brand-new dealership
- Family-owned, growth-oriented company
- Supportive leadership and strong team culture
- Continuous learning, training, and advancement
- Competitive compensation and benefits package