What are the responsibilities and job description for the Service Dispatcher position at Truck Centers, Inc.?
Company Description
About Truck Centers, Inc.
For over 50 years, three generations have led Truck Centers, Inc. from a single store dealership into our current network of ten, full-service dealerships and two auxiliary locations proudly representing Freightliner and Western Star trucks in Illinois, Indiana, and Missouri. Our team has remained dedicated to delivering exceptional customer service in an environment that fosters collaboration, innovation, and a communal spirit of giving back. To learn more about us, visit truckcentersinc.com.
Job Description
The Service Dispatcher is a vital link in our Service operations. They assign all repairs to technicians, communicate with other personnel and the customer regarding initial diagnosis updates, and manage the shop assignments for optimal workflow and throughput performance. In addition, he or she is responsible for maintaining ongoing communication between the shop and Service office and fostering collaboration and open dialogue for a positive work environment and the seamless transfer of information between roles and shift changes.
WHAT WE OFFER:
- 401(k) with company match
- Health insurance with 3 plan options to choose from
- Vision Insurance
- Dental Insurance
- Paid time off including paid volunteer time
- Disability insurance
- FSA and HSA options
- Company paid Life and AD&D insurance
- Maternity leave
- Employee assistance program
- Wellness program
- Company paid uniforms
- OEM and vendor certification training at no cost through our state-of-the-art Training Center at our Troy & South Bend campuses to maintain your certifications and obtain new ones
- Tool insurance at no cost
- Company-supplied specialty tooling
WHAT YOU'LL DO:
- Review newly created repair orders (ROs) for accuracy and comprehensive information.
- Assess shop workload and staffing to plan technicians’ daily schedules and distribute job assignments appropriate to each tech’s ability and certification level.
- Collaborate with technicians on their job plan and assigned RO(s) to establish the scope of repairs needed and set expectations on completion time.
- Continually monitor repairs awaiting parts and collaborate with the Parts department to maintain open communication on estimated delivery times.
- Oversee the daily workflow and performance of technicians in the shop.
- Assist Service Estimator in preparing accurate estimates by providing pertinent information and status levels.
- Perform quality control review of the RO packet upon completion to ensure required documentation as per company and warranty guidelines is enclosed.
- Communicate with fellow team members during shift change to provide a seamless transfer of information.
- Update the customer, as needed, if changes or delays occur in the repair process.
- Notify customer and the Service Admin team once a repair is complete.
Qualifications
What We're Looking For:
- Must be able to pass a pre-employment background check, physical, and drug screen.
- High School Diploma or GED
- Minimum of 2 years mechanical, trucking, or dealer service experience; 4 years preferred
- Knowledge of Service department operations
- Fundamental mechanical aptitude or truck repair experience
- Freightliner dealership experience and CIC Level I or II training are strongly preferred
- Demonstrated time management and interpersonal communications skills, even in times of stress
- Strong organizational and problem-solving skills that reflect the ability to perform and prioritize multiple projects seamlessly with excellent attention to detail and a solution-focused outlook
- Proven supervisory experience and leadership skills
- Knowledge of computer operations, data entry, and MS Office with 30wpm typing capability; Procede software experience is a plus
Additional Information
Truck Centers, Inc. is an equal opportunity employer (EOE). All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, disability, or protected veteran status.
We believe in the Hire to Retire philosophy and invest in individuals that we believe will be valuable assets to TCI and our customers for years to come. Thus, we want to help you live well through personal and professional growth plus a multitude of benefits. In additional to multiple comprehensive healthcare packages including medical, dental, vision, and prescription coverage, we offer a flexible spending accounts for healthcare costs or dependent care, company paid life insurance, voluntary life insurance, disability insurance, AD&D coverage, 401(k) retirement plan with company match, health and wellness incentive programs, training and career development opportunities, alternative work arrangements, volunteer time off, tiered PTO system, service awards, competitive salary, uniforms, technician tool insurance, and a family-first, team environment.