What are the responsibilities and job description for the Service Advisor/Writer - Customer Service position at Truck Center Companies?
Truck Center Companies is a family owned, Freightliner dealer group. We have 17 locations across Nebraska, Iowa, Minnesota and Kansas with over 1100 employees! We are constantly striving to be the best and stay one foot ahead of our competition. We are able to do that through our dedicated staff. Our company prides itself in delivering superior customer service and taking care of our employees. We promote from within and offer growth and advancement opportunities for those looking for more!
We are currently looking for a service advisor for our Mankato, MN dealership. The shift will be Monday through Friday, 1:00 p.m. to 10:00 p.m. and every 5th Saturday, 7:00 a.m. to noon.
Responsibilities
- Greet customers and offer excellent customer service from intake to release of their vehicles
- Document issues based on customer description and vehicle condition
- Translate customer-reported problems to actionable work orders for technicians to complete
- Ensure that services completed for customers meet company quality standards
- Invoice and collect payment from customers for services rendered
- Handle and resolve customer complaints regarding services
- Maintain customer records and enter data into computer databases
Qualifications
Strong communication skills and the ability to translate customer needs to workable technician orders
- Basic knowledge of computer programs including word processing and database tools
- Organizational skills including the ability to schedule appointments, meet with customers and ensure that work is done properly
- Exceptional customer service skills based on experience
This position will receive a complete benefit package including:
- 401k employer match
- Paid Time Off
- Multi-plan Health Insurance
- Dental Insurance
- Vision Insurance
- Employer provided Life Insurance
- Employer provided AD&D
- Family Group Life Insurance
- Supplemental Life Insurance
- Supplemental Spousal Life Insurance
- Supplemental Child Life Insurance
- Employer provided STD
- LTD
- FSA
- FSA Dependent Care
- HSA
- Paid Military Leave
- Paid Holiday's
- Steel Toe Shoes Voucher or Reimbursement
Commission Eligible Position.
To be considered for this position, apply online at www.truckcentercompanies.com/careers.
Job Type: Full-time
Pay: $40,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Work Location: In person
Salary : $40,000 - $60,000