What are the responsibilities and job description for the PARTS COUNTERPERSON - Wichita position at TRUCK CENTER COMPANIES?
PERFORMANCE EXPECTATIONS:
- Project a positive, helpful and professional attitude toward our customer.
- Assist walk-in customers in selecting required parts, suggest companion requirements, offer specials and ensure that the customer is exposed to the full product line.
- Pull purchased parts from stock. If the part is not in stock, determine availability and submit an emergency order if requested by the customer.
- Answer incoming customer phone calls promptly and politely.
- Resolve any customer disputes in a manner both beneficial to customer and TCC.
- Promote additional sales to customers by suggesting additional parts or services related to current purchase. Also mention any specials currently being offered through the dealership.
- Obtain sufficient information from customer or service technician to ensure correct part is specified.
- Use approved discrepancy form to notify parts processing clerk of any discrepancies in inventory.
- Keep current on new products and product updates.
- Follow all safety guidelines.
- Assist with all phases of parts ordering, e.g., recording stock out situations, preparing cores to be turned in on stock orders and recommending any suggested products to broaden product offering.
- Keep front counter areas clean and uncluttered. Help keep department clean and free from debris, e.g., sweeping, aisles, keeping "will call" area organized, dusting shelves, vacuuming stairs, etc.
Qualifications:
ESSENTIAL QUALIFICATIONS FOR JOB:
A. Must be capable of lifting up to 50 pounds.
B. Must have excellent communication skills.
C. Must have valid operator's license and good driving record.