What are the responsibilities and job description for the OUTSIDE PARTS REPRESENTATIVE - Council Bluffs position at TRUCK CENTER COMPANIES?
PERFORMANCE EXPECTATIONS
CUSTOMER RELATIONS
- Project a positive, helpful and professional attitude toward our customer.
- Resolve any customer disputes in a manner both beneficial to customer and TCC.
- Answer incoming customer phone calls promptly and politely.
- Make calls by phone or in person to existing and prospective customers in the dealership’s Area of Responsibility.
- Continually review existing sales additions to routes for efficiency and cost effectiveness of expenses sales.
- Review sales reports to analyze overall and individual customer sales trends to determine increase/decreases in the marketplace.
- Define customers’ parts needs to assure highest percentage of potential business is being captured by the Company.
- Continually review sales routes to ensure customers are being called on and new customers are being actively pursued in the market place. Minimum objective for new calls is two customers per week.
- Promote additional sales to customers by suggesting additional parts or services related to current purchase.
II. OUTSIDE PARTS SALES
- Deliver parts ordered by customer.
- Maintain an accurate inventory of the mobile warehouses assisting in physical inventory counts as necessary.
- Attend regular monthly meetings with the parts manager to discuss all issues pertaining to customer satisfaction and methods of increasing business in the marketplace.
- Meet established goals and objectives set by parts manager.
ESSENTIAL QUALIFICATIONS FOR JOB:
A. Must be capable of lifting up to 50 lbs.
B. Must have excellent reading skills and legible handwriting.
C. Must have a valid operator’s license and good driving record.
D. Must have excellent communication skills.