What are the responsibilities and job description for the Front Desk position at Tru by Hilton?
Job Summary
The Front Desk Agent is responsible for providing exceptional guest service by managing the check-in and check-out process, handling reservations, and assisting guests with requests during their stay. This role ensures a positive guest experience while maintaining the service standards of Tru by Hilton, part of Hilton Worldwide Holdings.
Key Responsibilities
- Greet guests warmly and provide a welcoming hotel experience.
- Handle guest check-ins and check-outs efficiently and accurately.
- Process reservations, cancellations, and room assignments.
- Answer phone calls and respond to guest inquiries about hotel services and local attractions.
- Address guest concerns or complaints and escalate issues when necessary.
- Maintain accurate guest records and payment information.
- Process payments, including cash, credit cards, and other methods.
- Coordinate with housekeeping and maintenance to ensure room readiness.
- Promote hotel amenities and loyalty programs when appropriate.
- Maintain a clean, organized, and professional front desk and lobby area.
- Follow all company policies, procedures, and guest service standards.
Qualifications
- Previous hospitality or customer service experience preferred.
- Strong communication and interpersonal skills.
- Basic computer skills and familiarity with hotel reservation systems is a plus.
- Ability to multitask in a fast-paced environment.
- Friendly, professional demeanor and problem-solving ability.
- Ability to work flexible schedules including evenings, weekends, and holidays.
Physical Requirements
- Ability to stand for extended periods.
- Ability to lift up to 20–25 pounds occasionally.
- Ability to move around the front desk and lobby area as needed.
Work Schedule
- Shifts may include morning, afternoon, evening, weekends, and holidays depending on hotel needs.
Benefits (if applicable)
- Competitive pay
- Hotel discounts through the **Hilton Worldwide Holdings Team Member Travel Program
- Flexible scheduling
- Opportunities for career growth within Hilton properties
Pay: From $15.00 per hour
Benefits:
- Employee discount
Work Location: In person
Salary : $15