What are the responsibilities and job description for the Front Desk Agent position at Tru by Hilton?
We are seeking a friendly and professional Front Desk Agent to join our team. The ideal candidate will have excellent communication skills and be able to provide exceptional customer service to our guests.Responsibilities:- Greet guests and provide them with a warm welcome- Check guests in and out of the hotel- Answer phone calls and direct them to the appropriate department- Respond to guest inquiries in a timely and professional manner- Handle guest complaints with empathy and professionalism- Maintain accurate records of room availability and guest accountsQualifications:- Excellent communication skills, both written and verbal- Strong customer service skills- Ability to multitask in a fast-paced environment- Proficient with phone systems- Ability to work flexible hours, including evenings, weekends, and holidaysBenefits:- Competitive pay- Health insurance- Dental insurance- Vision insurance- Paid time offJob Type: Full-time
Job Type: Full-time
Pay: $9.00 - $12.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
Work setting:
- In-person
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: In person
Salary : $9 - $12
