Front Desk Agent - Hotel (Part-Time)

Title: Front Desk Agent
Position: Part-Time
Pay: starting at $16/hour
Shifts: Evening & Weekend availability required

In search of a self-starting, motivated and outgoing individual for our Front Desk at the Tru by Hilton Traverse City. The appropriate candidate will be reliable and driven to learn in a fast paced environment. Experience is not necessary but is a plus. Evening and weekend availability is required to be considered for this position.

Essential Function:

• Provide the highest level of service to the guest at all times
• Promptly and effectively deal with guest requests and complaints; Inform management of same
• Check guests in and out in a friendly manner
• Post guest charges and compute guest bills using PMS, collect payment and make change for hotel guests following all cash handling procedures as required; Post, correct or adjust charges to guest accounts as necessary
• Handle guest mail/faxes and messages per established procedures
• Promote and be knowledgeable of brand standard preferred guest discount program
• Develop a thorough knowledge of hotel staff, room locations, amenities, and selling strategies
• Accurately handle future and same day reservations or take walk-in guests
• Answer switchboard in accordance with standards of proper telephone etiquette
• Block rooms and handle special requests; Offer and properly handle wake-up requests
• Keep lobby and desk area clean and presentable
• Have a thorough knowledge of emergency and security procedures
• Open and close shift, make cash drops, ensure all credit cards, cash and change are balanced throughout shift
• Properly assign rooms based on room locations, rate, room selling strategies, and guaranteed or requested room types
• Have daily knowledge of groups or functions in-house and local current events; Promote local area and businesses
• Communicate with Sales and Housekeeping regarding status of groups and VIP arrivals
• Assist with laundry as needed (sorting, operating washing machines, folding, stain treatments, etc.)
• Repeated bending, stooping and lifting/moving weights up to 50 lbs. as well as prolonged standing/walking
• All other duties as assigned by a supervisor, of which you are capable

Job Type: Part-time

Pay: From $16.00 per hour

Benefits:

• Employee discount
• Paid time off
• Referral program

Application Question(s):

• This position requires weekend availability. Are you able to work Saturdays and Sundays?

Shift availability:

• Night Shift (Preferred)
• Day Shift (Preferred)

Ability to Commute:

• Traverse City, MI 49684 (Required)

Ability to Relocate:

• Traverse City, MI 49684: Relocate before starting work (Required)

Work Location: In person