What are the responsibilities and job description for the Front Desk Agent position at Tru by Hilton St Augustine?
The brand-new TRU BY HILTON - St Augustine I-95 is seeking a dedicated and friendly Front Desk Agent to join our opening team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for hospitality.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently using hotel management software.
- Answer phone calls promptly, demonstrating excellent phone etiquette while addressing guest inquiries and requests.
- Provide information about the hotel's amenities, services, and local attractions to enhance the guest experience.
- Handle reservations, cancellations, and modifications accurately through phone systems and online platforms.
- Resolve guest complaints or concerns in a professional manner, ensuring satisfaction.
- Maintain accurate records of guest information and transactions.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
- Uphold the highest standards of cleanliness and organization at the front desk area.
Qualifications
- Previous experience in a front desk or guest services role within the hotel or hospitality industry is preferred.
- Strong understanding of hotel management practices and customer service principles.
- Excellent communication skills, both verbal and written, with an emphasis on phone etiquette.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Proficiency in using computer systems and hotel management software is advantageous.
- A positive attitude with a commitment to providing outstanding guest experiences.
- Flexibility to work various shifts, including weekends and holidays as needed.
Join our team as a Front Desk Agent where your contributions will help create memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: $16.00 per hour
Expected hours: 32 - 40 per week
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Weekends
Experience:
- Hospitality: 1 year (Preferred)
Ability to Commute:
- St Augustine, FL (Required)
Work Location: In person
Job Types: Full-time, Part-time
Pay: From $16.00 per hour
Benefits:
- Employee discount
Work Location: In person
Salary : $16