Front Desk Agent (Weekend Availability)

Job Overview
We are seeking a dedicated and enthusiastic Front Desk Agent to join our team at Tru by Hilton. The ideal candidate will possess exceptional customer service skills and a passion for hospitality. As the first point of contact for our guests, you will play a crucial role in providing a welcoming atmosphere and ensuring an outstanding guest experience. This position requires strong communication skills, attention to detail, and the ability to multitask effectively in a fast-paced environment.

Responsibilities

• Greet guests upon arrival with a warm and friendly demeanor, ensuring a positive first impression.
• Manage the check-in and check-out processes efficiently while maintaining accurate guest records.
• Handle guest inquiries, requests, and complaints with professionalism and resolve issues promptly.
• Provide information about hotel amenities, services, and local attractions to enhance the guest experience.
• Maintain the front desk area and lobby in an organized and clean manner.
• Process reservations and cancellations accurately using hotel management software.
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction during their stay.
• Uphold high standards of phone etiquette when responding to calls from guests or potential customers.
• Assist in administrative tasks as needed to support hotel operations.
• Show reliability and punctuality for all scheduled shifts to ensure a smooth guest and team member experience.

Qualifications

• Previous experience in front desk operations or guest services within the hospitality industry is preferred.
• Strong customer service skills with a focus on guest relations.
• Excellent communication abilities, both verbal and written.
• Familiarity with hotel management software is advantageous but not required; training will be provided.
• Ability to work flexible hours, including weekends and holidays as needed.
• A positive attitude, strong work ethic, and ability to work well under pressure in a team-oriented environment.
• Knowledge of hospitality management principles is beneficial.

Join us in creating memorable experiences for our guests while advancing your career in the hospitality industry!

Job Types: Full-time, Part-time

Pay: $15.00 - $17.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Novi, MI 48377 (Required)

Ability to Relocate:

• Novi, MI 48377: Relocate before starting work (Required)

Work Location: In person

Salary : $15 - $17