What are the responsibilities and job description for the Hotel Front Desk Agent (Friday/Saturday PM) position at Tru by Hilton Norfolk Airport?
Overview
Join our dynamic hospitality team as a Hotel Front Desk Agent, working Friday and Saturday evenings (3:00 PM - 11:00 PM) to deliver exceptional guest experiences! In this energetic role, you will be the friendly face and efficient problem-solver that ensures every guest feels welcomed, valued, and cared for. Your enthusiasm, multitasking skills, and dedication to hospitality excellence will help create memorable stays for our guests.
Duties
- Greet guests warmly upon arrival, providing a positive first impression and guiding them through check-in procedures
- Manage reservations using Hilton's PEP property management system, ensuring accuracy and efficiency
- Handle guest inquiries via multi-line phone systems and in person, delivering outstanding customer service with professionalism and courtesy
- Assist guests with room assignments, special requests, and information about hotel amenities and local attractions
- Respond promptly to guest concerns or issues, utilizing hotel emergency procedures when necessary to ensure safety and satisfaction
- Process check-ins accurately and update guest records in the property management system
- Maintain clear communication with housekeeping, maintenance, and management teams to ensure smooth operations during your shift
Skills
- Proven experience in hospitality management or front desk operations within hotels or resorts
- Hilton PEP training and experience is ideal for this role
- Strong customer service skills with a focus on guest relations and problem-solving capabilities
- Knowledge of hotel emergency procedures and safety protocols to handle unexpected situations confidently
- Excellent phone etiquette and communication skills for client interaction via multi-line phone systems
- Ability to work independently during evening shifts while maintaining high energy levels and professionalism
- Flexibility to cover other shifts/days as needed although Friday and Saturday evenings are a must
This role is perfect for motivated individuals passionate about hospitality who thrive in fast-paced environments. If you are enthusiastic about delivering top-tier guest service and eager to grow in your hospitality experience, we want to hear from you!
Pay: $14.00 - $16.00 per hour
Benefits:
- Employee discount
- Free parking
Work Location: In person
Salary : $14 - $16