What are the responsibilities and job description for the Hotel Front Desk Agent (3pm-11pm) position at Tru by Hilton McKinney?
We are now accepting motivated individuals to join our Front Desk team here at the Tru by Hilton in McKinney,TX!!
Full Job Description
SUMMARY: Responsible for greeting guests, taking reservations, providing guest service and settling guest accounts upon completion of their stay.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Greets, checks in, and assigns rooms to guests
- Promptly and effectively deals with guest requests and complaints
- Answers phone calls and routes appropriately, takes accurate messages, makes reservations and uses upselling techniques as directed by General Manager or sales team
- Assists sales and marketing efforts as directed by General Manager
- Handles confidential information with high integrity
- Maintains accurate cash, accounting, and reservation records
- Responsible for all cash and credit card transactions so that drawers balance at the end of each shift
- Answers guest inquiries about area attractions, hotel services, directions or reservations
- Conducts wake up calls as requested
- Records pertinent guest information and issues in log book for opening managers review
- Keeps communal areas and lobby clean
- Assists breakfast hosts in replenishing food or supplies and cleaning as directed
- Assists with laundry as directed
- Follows company policies and procedures
- Other duties as assigned by supervisor or management
QUALIFICATIONS :
Education/Experience: High School Diploma or GED equivalent. Minimum of three months hotel guest service experience or equivalent training and experience. Hilton PEP experience preferred.
Working Conditions:
- May be required to work nights, weekends, and holidays.
- Will be required to work in a fast-paced environment.
Job Types: Full-time, Part-time
Pay: Based on experience
Expected hours: 40 per week
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Weekends as needed
Experience:
- Hotel Experience: 1 year (Required)
- Customer Service: 1 year (Required)
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role
- Experience with hotel reservations software, like PEP
- Understanding of how travel planning websites operate, like Booking and TripAdvisor
- Customer service attitude
- Excellent communication and organizational skills
- Degree in hotel management is a plus