What are the responsibilities and job description for the Front Desk Agent position at Tru by Hilton Fort Wayne IN?
Overview:
We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience during their stay. This is a great opportunity to work in the hospitality industry and contribute to creating memorable guest experiences.
Rate of pay is based on prior customer service experience, preferably with prior hotel experience but not required.
Serious applicants only, must be able to work weekends and holidays.
Must have flexible availability in the ability to work morning, evening and overnight shifts when needed.
Responsibilities:
- Greet guests with a warm and welcoming demeanor.
- Check-in and check-out guests efficiently and accurately
- Provide information about hotel amenities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and courteously
- Answer phone calls and direct them to the appropriate department or individual
- Assist with reservations, cancellations, and modifications
- Maintain accurate guest records and ensure confidentiality of personal information
- Handle cash transactions and maintain a balanced cash drawer
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as required
-Must be able to multitask, including assisting with breakfast and other housekeeping duties
-Must keep lobby area and all publics areas clean, perform all tasks as assigned by management
Skills:
- Previous experience in hotel management or guest services is preferred
- Proficient in operating phone systems and other office equipment
- Excellent communication skills, both verbal and written
- Strong customer service skills with a friendly and professional demeanor
- Ability to multitask and prioritize tasks in a fast-paced environment
- Bilingual/multilingual skills are a plus
- Knowledge of front desk procedures and hotel operations
- Familiarity with reservation systems is an asset
- Strong problem-solving skills with the ability to handle difficult situations diplomatically
Join our team as a Front Desk Agent and be part of creating exceptional guest experiences in the hospitality industry. Apply now!
Job Type: Full-time
Pay: From $14.00 per hour
Expected hours: 30.0 – 40.0 per week
Benefits:
- Dental insurance
- Employee discount
- Paid time off
- Vision insurance
Experience:
- Hospitality: 2 years (Required)
Ability to Commute:
- Fort Wayne, IN 46825 (Required)
Work Location: In person
Salary : $14