What are the responsibilities and job description for the Front Desk Clerk position at Tru by Hilton Beaufort?
Are you a friendly, organized, and detail-oriented individual with a passion for providing exceptional guest service? If so, our Tru by Hilton Beaufort team wants to hear from you!
As a Front Desk Agent, you will be the face of our hotel, playing a crucial role in ensuring our guests have a comfortable and memorable stay. You'll handle everything from welcoming arrivals to assisting with inquiries, making reservations, and ensuring smooth departures.
What You'll Be Doing:
- Warmly greet guests upon arrival and efficiently manage the check-in process.
- Provide exceptional customer service, addressing guest inquiries, requests, and concerns promptly and professionally, both in person and over the phone.
- Accurately process guest check-outs and handle payments.
- Manage hotel reservations, ensuring accuracy and maximizing occupancy.
- Maintain a thorough knowledge of hotel amenities, services, and local attractions to assist guests effectively.
- Operate the hotel's property management system with accuracy and efficiency.
- Handle and distribute incoming mail, messages, and faxes.
- Maintain a clean and organized front desk area.
- Collaborate effectively with housekeeping team members to meet guest demands.
- Follow all hotel policies and procedures.
What We're Looking For:
- A positive and enthusiastic attitude with a genuine desire to help others.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Attention to detail and accuracy.
- Ability to remain calm and professional in a fast-paced environment.
- Basic computer skills and the ability to learn new software.
- Previous customer service experience is preferred; hotel experience is a plus.
- Flexibility to work a variety of shifts, including evenings, weekends, and holidays.
- A high school diploma or equivalent.
What We Offer:
- A welcoming and supportive work environment.
- Opportunities for growth and development within the company.
- Competitive compensation.
- Potential for benefits package (depending on employment status and hotel policy).
- Employee discounts on hotel stays.
To Apply:
If you are ready to join our dedicated team and provide outstanding hospitality to our guests, we encourage you to apply!
Pay: $14.50 - $16.00 per hour
Benefits:
- Employee discount
Work Location: In person
Salary : $15 - $16