What are the responsibilities and job description for the Sales Coordinator position at TRU by Hilton - Auburn, RAM Hotels?
The Sales Coordinator position is primarily responsible for supporting the Director of Sales and the Sales Department. The Sales Coordinator will assist in all aspects of in-house sales to include – telemarketing, selling guest rooms, special guest requests, catering services and banquet facilities, etc. The Sales Coordinator will conduct research, prepare statistical reports, collect and process sensitive data, resolve client concerns, and provide high-level administrative support. If this is what you enjoy doing, please continue to read further – this position has your name on it!
JOB RESPONSIBILITIES
- Proactively identify, qualify, and solicit business through direct sales solicitation; secure new customers; maintain existing customers while executing sales plans strategy to maximize profitability of the hotel; follow up on leads to gain additional business through account penetration and market saturation
- Execute action plans, outline planned sales activities for the week, month, and quarter for assigned market segments; prepare statistical reports and analysis; monitor sales automation system to regularly contact and trace frequency of existing client accounts;
- Provide general clerical support to Sales & Marketing Departments – to include filing, responding to emails, typing, faxing, copying, etc.; promote brand awareness internally and externally; assemble material and information packages – brochures, promotional items, etc.; serve as point of contact
- Analyze current/potential market sales and trends; utilize available resources to understand competitors’ strengths and weaknesses and capitalize on the opportunity with targeted market segments; initiate and follow-up on leads for respective market segment/territory through the brand, management company, and other third-party resources
- Collaboratively work with other hotel team members to ensure sales efforts are coordinated and complementary; conduct site inspections with clients; exhibit key features and benefits of hotel; prepare presentations when needed; work with internal departments regarding client needs; maintain confidentiality of proprietary information
- Achieve sales revenue goals by managing to sell in-house guests (this may include telephone contacts, greeting tours, inside appointments, converse with guests during the continental breakfast and the rest of their stay with us); and room night through outside sales calls, telemarketing, hotel site visits to include banquet facilities and tours, networking events; internet prospecting, etc.
- Prepare sales-related documents throughout the sales process (create client account records, client correspondence, sales agreements, generate proposals, contracts, and thank you letters for client accounts for the Sales team)
