What are the responsibilities and job description for the IT Field Support Engineer position at TRT?
Job Functions:
The primary functions of an AFE is to manage the spares movement inbound and outbound the warehouse, resolution of minor incidents that are raised by our customers and assisting on parts deliveries to Field Engineers & Service Partner Engineers onsite. Incidents and changes can be related to Servers, tape libraries/drives, storage devices, printers, and various other pieces of equipment.
Primary Workflow:
- Spares management inbound and outbound the warehouse
- Handle quarterly stock take in Local Warehouse & Service Partner Warehouses
- Onsite minor break-fix hardware maintenance (Hot swap hard disk replacement, cable reseat, etc)
- Conduct onsite physical & logical audits for proactive sparing.
- Perform quarterly onsite preventive maintenance per assigned customer.
- Handle spare parts deliveries to FE, SeP & client.
- Issuance of IMR’s, POR’s
- Assist VCA’s & BDA’s for investigating missing parts from stock counting.
- Customer communication
- Updating TRT internal procedures
- Learning additional technical and non-technical skills.
- Sourcing Local Service Partners
- Sourcing Local Logistic Partner / Supplier
Requirements:
- Candidates must possess a college degree. Training and Certification would be an advantage.
· Certification on Various Networking platforms
· Strong understanding of Networking fundamentals
· Cisco and Juniper Certification preferred.
· Solaris – Oracle Certified Professional
· VMWare – VMWare Certified Professional
· TSM - IBM Certified Deployment Professional
- Preferably have 7 years of experience in IT spare parts control & warehouse maintenance
- Willing to be assigned to TRT office location, and to travel to TRT offices globally on as needed basis.
Pay: $4,500.00 - $7,000.00 per month
Salary : $4,500 - $7,000