What are the responsibilities and job description for the ID Office Coordinator position at Troy University?
The ID Office Coordinator position in Student Financial Services is primarily responsible for the functioning of the ID Card Office and Meal Plan Operations.
These responsibilities will include the following essential functions:
- Managing ID Card Operations
- Uploading and enrolling new students, printing ID cards, and managing the addition of Trojan Cash to student accounts in Entrust and Transact.
- Daily reconciliation for the ID card register and credit card terminal.
- Managing and reconciling e-accounts.
- Managing the Library Phil Machine.
- Maintaining, inspecting, upgrading, and ordering of ID Card Office equipment and supplies.
- Uploading and adding Access Event Plans in Transact for new students.
- Uploading Pharos funds for student printing.
- Managing Trojan Cash, including an annual forfeited audit and student-requested refunds.
- Querying and adjusting daily Transact reports, including offline transactions, usage, and negative balance reports.
- Adding miscellaneous charges to student accounts, including library and overdrawn transactions.
- Working in conjunction with Admissions, International Office, Nursing & Education Department for new student ID Cards at IMPACT and customized departmental ID Cards.
- Managing Meal Plans
- Uploading, adjusting, and reconciling meal plans between Transact and Colleague/Datatel.
- Managing and facilitating the Fall to Spring carryover for Dining Dollars.
- Transitioning student meal plans to non-tax for TROY Merit Scholars, Athletics, and third-party billing sponsored students that are tax-exempt.
- Auditing and removing unused Meal Plans balances at the end of the semester.
- Working in conjunction with the Housing Department on Residential Meal Plans.
- Updating ID Card Office and Meal Plan information as needed on Troy University sites and any documents/handouts.
- POC and Liaison with the TROY IT Systems group, Auxiliary Services, Transact, and Entrust.
- Supervisor for three part-time ID Card Office Clerk positions.
- Backup Cashier and Cashier Supervisor.
- Other duties as assigned.
- High school diploma or equivalent
- Minimum of two years of related clerical office work experience
- Ability to reconcile accounts
- Strong knowledge of Microsoft Office (specifically Word & Excel)
- Ability to balance and reconcile a daily cash drawer
- Excellent organizational skills
- Excellent interpersonal, oral, and written communication skills
- Ability to multitask
- Bachelor’s Degree in a related field
- Troy University Meal Plan Knowledge