Loan Operations Associate

Troy Bank and Trust is excited to announce an opportunity to join our team in the Troy-Legacy Market.

We are seeking a detail-oriented and customer-focused Loan Operations Associate to join our Loan Operations Department. This full-time position plays a critical role in the booking, maintenance, and modification of all loans. You’ll be the go-to resource for internal and external customers, assisting with payments, clarifying transactions, and ensuring accurate recordkeeping. If you thrive in a fast-paced, collaborative environment and have a passion for precision, we’d love to meet you.

Responsibilities include but are not limited to:

• Book loans into core system and balance related general ledger accounts
• Post and maintain loan payments, including corrections and credit card transactions
• Set up and manage auto transfers for loan payments
• Balance daily general ledger and demand deposit accounts
• Work within financial planning software for monthly reporting and account tracking
• Manage loan documentation and prepare monthly reports
• Process loan maintenance requests and charge-off approvals
• Track and manage insurance on bank collateral, including force-placed insurance (Proctor)
• Respond to credit bureau disputes via e-Oscar
• Scan, file, and maintain loan documents and collateral files
• Manage ticklers for missing documentation and financial tracking
• Release collateral upon loan payoff and mail to borrowers
• Print, verify, and mail loan notices
• Handle escrow processing including analysis, reviews, and customer communication

Minimum qualifications include the following:

• High School Diploma required; post-secondary education a plus
• 1–2 years of banking or related experience
• Strong written and verbal communication skills
• Proficiency in Microsoft Office and basic computer applications
• Strong interpersonal and communication skills.
• Customer satisfaction oriented.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Demonstrated skill in accuracy and attention to detail.

Required Skills/Abilities:

• Adaptability and teamwork in a dynamic environment
• Excellent interpersonal skills
• Ability to act with integrity, professionalism, and confidentiality
• Reliable, motivated, and organized
• Team oriented with the ability to work independently

Other:

• Must work in person/office
• Ability to travel between all locations to accommodate staffing needs as required to include temporary or permanent assignment

Work Hours:

• Full-time, 40 hours/week
• Standard hours: 8:00 AM–5:00 PM, Monday–Friday

Pay rates for this opportunity will be based upon experience.

Must apply online at https://troybankandtrust.com/careers/

At Troy Bank & Trust, we work to provide the best of a local community bank, along with the technology, tools, and resources you would expect to find at a regional one. We are committed to offering competitive pay and benefits to include an annual discretionary bonus, health/dental/vision insurance, 401k profit sharing, group life insurance, group short/long term disability, paid time off, and education assistance. Whether it's delivering excellent customer service, being staffed with the best trained employees, maintaining a strong reputation, providing value by offering superior products and services, or engaging in our communities, we strive to ensure we truly are "the only bank you'll ever need!"

Troy Bank and Trust is committed to serving the needs of its community and has been doing so for over 100 years. Learn more about us at www.troybankandtrust.com

Equal Opportunity Employer/Veterans/Disabilities