What are the responsibilities and job description for the Front Desk Receptionist position at Troy Acupuncture & Wellness Center?
Troy Acupuncture & Wellness Center is a fast-growing acupuncture clinic in Troy, MI (1777 AXTELL DR). We aim to help people reduce their pain, increase their energy and vitality, get back on the dance floor, have babies, and make them reach life to the fullest. We take a cutting-edge and disruptive approach to healthcare to give our patients the best results in the shortest amount of time with five-star service.
SCHEDULE: Part-time weekday daytime hours
- Monday, Wednesday, Friday: 8:00 AM–1:00 PM
- Tuesday, Thursday: 1:00 PM–6:00 PM
- Major holidays off
- Minimal weekend commitments for special events
JOB PURPOSE:
The Front Desk Associate's primary responsibilities are to increase patient satisfaction by providing exemplary customer service to promote growth, retention, and loyalty among patients. You will work with patients by phone, email, and text to support them in various ways. If you want more out of life and have always wanted to be a part of something big that would improve lives, this is your opportunity.
RESPONSIBILITIES:
-Receive all inbound calls to answer questions - fact find and qualify lead/route to an appropriate team member if needed
-Enthusiastic, persistent, friendly, and professional on the phone
-Implement training material throughout calls
-Work with patients to ensure they are satisfied with the services provided
-Provide excellent service to our patients and apply effective troubleshooting techniques under pressure
-Ensuring patients have a VIP experience in our clinic
-The ability to learn and administer our products quickly and effectively, resulting in being able to teach them to our patients
-Assist with managing social media
-Encourage happy patients to send us their success stories
QUALIFICATIONS:
Experience, Competencies, and Education:
-must have great ENERGY
-high school diploma or GED preferred
-thrives in a fast-paced environment
-Desire to help others
-Competent Problem Solver
-Strong organizational skills with the ability to manage multiple tasks efficiently
-Customer Service and Sales experience preferred
-Technical aptitude with the ability to learn software programs
TO APPLY: follow these steps:
If this sounds like a great fit and you’d like to join our team in Troy, MI, please send your resume and cover letter with the subject “ROCKSTAR” to: troyawc1@gmail.com
Here’s a hint—if you fail to submit your application to the address above, you won’t be considered. The “ability to follow basic instructions” is a pretty important job requirement.
Job Type: Part-time
Pay: $16.00 - $20.00 per hour
Experience:
- Customer service: 1 year (Preferred)
Ability to Commute:
- Troy, MI 48084 (Required)
Work Location: In person
Salary : $16 - $20