What are the responsibilities and job description for the Customer Support Specialist position at Troxellins?
Join Our Growing Insurance Team!
Are you looking for a workplace where you can grow, make a difference, and be part of a team that truly supports each other? We’re a mid-size, fast-growing insurance brokerage, and we’re always looking for great people to join our customer support team!
About Us
We’ve been a trusted local insurance partner since 1887. We’re dedicated to protecting our clients and helping them feel confident about their future. Our culture is built on collaboration, service, and doing the right thing for our clients and our people. We’re growing, and that means opportunities for you to grow too!
What You’ll Do
We’re looking for a Customer Support Specialist who enjoys helping people, staying organized, and keeping things running smoothly. As a member of our Customer Support Team, you’ll play a vital role in servicing our clients and our internal team. Your responsibilities may include:
- Review insurance renewals, endorsements, cancellations, and audits for accuracy and completeness.
- Prepare coverage comparisons, rating analyses, and marketing materials for producers and clients.
- Assist with policy quotations and respond to application-related inquiries.
- Maintain communication with clients, carriers, producers, and regulatory agencies via phone, email, and mail.
- Generate and distribute insurance documents including binders, certificates, and ID cards.
- Support account management tasks such as billing issues, reinstatements, and finance agreements.
- Organize and maintain electronic and paper policy files; track pending items through a suspense system.
- Facilitate inspections and follow up on recommendations with producers and insureds.
- Ensure confidentiality and proper handling of sensitive client and policy information.
- Perform general administrative duties and special projects as assigned by management.
What We’re Looking For
- A positive attitude and genuine interest in helping people
- Strong attention to detail and organizational skills
- Great communication—written and verbal
- Comfort working with computers and learning new systems
- Prior office or customer service experience preferred
- Professional and passionate about customer service
- Proactive problem solver with a flexible mindset
- Insurance experience or a Property & Casualty license is a plus (or willingness to obtain one)
- H.S. Diploma or GED is required
Why You’ll Love Working Here
- Supportive, team-oriented environment
- Growth opportunities as we continue to expand
- Flexible, hybrid schedule options
- Full-time hours (8:00 am – 4:30 pm, Monday–Friday)
- Competitive pay and benefits
If you’re looking for a company that values teamwork, trust, and innovation, we’d love to meet you. Even if we don’t have an opening right now, we’re always interested in meeting talented people who want to grow with us.
Apply today and let’s start the conversation!
TROXELL is an Equal Opportunity Employer and offers a competitive salary with a comprehensive benefit package including Medical, Dental, Vision, Flexible Spending, Employer Paid Life Insurance, Short Term and Long Term Disability, 401(k) with Employer match, Paid Time Off, and Continuing Education.