Program Manager (Crisis Stabilization Unit)

Program Manager – Crisis Relief Center & Crisis Stabilization Unit (CRC/CSU)

Location: Pierce County, Washington State

Facility Type: 24/7 Crisis Relief Center (16 recliners) and Crisis Stabilization Unit (16 beds)

Reports To: Executive Leadership

Salary Range: $72,155.20 - $120,356.80

FLSA Status: Exempt

Position Type: Full-Time

Our Vision

We are committed to transforming the way care is delivered across memory care, mental health, and substance use services. Through innovative partnerships and a whole-person approach, we provide high-quality, trauma-informed services that restore health, hope, and autonomy. Rooted in the core values of care, dignity, and compassion, our model integrates medical, behavioral, and peer-led support to meet each individual where they are, with respect for their unique needs and lived experiences.

Position Summary

The Program Manager (PM) – Crisis Relief Center & Crisis Stabilization Unit (CRC/CSU) provides strategic, clinical, and operational leadership across two co-located behavioral health crisis programs serving adults (18 ) experiencing acute mental health or substance use crises.

The PM oversees daily operations, regulatory compliance, and multidisciplinary care delivery within both the 16-recliner Crisis Relief Center (23-hour, 59-minute stay) and the 16-bed Crisis Stabilization Unit (short-term residential program). These programs offer trauma-informed, recovery-oriented stabilization as well as sub-acute withdrawal management.

The role ensures the programs operate as seamless components of a comprehensive crisis continuum—delivering person-centered, safe, and equitable care that aligns with organizational values of care, dignity, and compassion.

Key Responsibilities

Strategic & Program Leadership

• Provide overall direction and vision for the integrated CRC and CSU programs.
• Develop and implement strategies that enhance crisis service delivery, client outcomes, and system collaboration.
• Lead program planning, budgeting, and resource allocation to support sustainable and high-quality operations.

Operational Oversight

• Manage daily operations of both the CRC, CSU, and Walk-in Triage, ensuring continuous 24/7 coverage, safety, and adherence to standards.
• Oversee client flow, triage, and coordination of admissions and discharges.
• Ensure timely assessments, risk evaluations, monitoring, stabilization, and transition planning.
• Maintain compliance with Washington State Department of Health (DOH) licensure and certification requirements.

Clinical & Service Integration

• Ensure access to comprehensive crisis services including psychiatric assessment, medical monitoring, sub-acute withdrawal management, and Medication for Opioid Use Disorder (MOUD) when indicated.
• Promote integration of behavioral health, medical, and peer support services.
• Uphold trauma-informed, culturally responsive, and person-centered care practices throughout both programs.
• Ensure continuity of care through robust discharge planning and coordination with community providers.

Staff Supervision & Workforce Development

• Provide leadership and supervision for all program staff, including but not limited to clinicians, nurses, case managers, peer support specialists, and other multidisciplinary staff.
• Oversee recruitment, training, scheduling, performance evaluation, and professional development.
• Foster a culture of collaboration, inclusion, and respect across all shifts and disciplines.
• Ensure staff competency in crisis intervention, de-escalation, and trauma-informed practices.

Quality, Compliance & Safety

• Ensure adherence to DOH, HIPAA, and organizational policies regarding safety, documentation, and client care.
• Lead quality assurance and performance improvement initiatives to strengthen service outcomes and client satisfaction.
• Participate in audits, inspections, and incident reviews; oversee corrective actions and unit-level improvements.
• Maintain high standards for infection control, risk management, and emergency preparedness.

Community & System Collaboration

• Serve as liaison to hospitals, outpatient providers, DCRs, law enforcement, EMS, and regional crisis networks.
• Advocate for system improvements that enhance crisis response and access to behavioral health services.
• Build partnerships to support smooth transitions between crisis stabilization and longer-term care.

Qualifications

Required:

• Master’s degree or higher in Social Work, Counseling, Psychology, Nursing, Public Health, or related behavioral health field.
• Active Washington State license (e.g., LICSW, LMHC, LMFT, SUDP, ARNP, or RN) in good standing.
• Minimum 5 years of progressive leadership experience in behavioral health, crisis response, or residential settings.
• Demonstrated knowledge of Washington State behavioral health regulations, crisis system operations, and DOH certification standards.
• Proven experience managing multidisciplinary teams in high-acuity or 24/7 care environments.

Preferred:

• Experience in both short-stay (23-hour) crisis relief and residential stabilization settings.
• Knowledge of withdrawal management protocols and co-occurring disorder treatment.
• Training in trauma-informed care, crisis intervention, and culturally responsive service delivery.

Core Competencies

• Strategic Leadership & Vision Alignment
• Crisis Systems Knowledge & Regulatory Compliance
• Clinical and Operational Integration
• Staff Development & Team Cohesion
• Trauma-Informed and Culturally Responsive Practice
• Partnership Building & Collaborative Problem-Solving

Equal Employment Opportunity (EEO) Statement

We are committed to creating a diverse and inclusive workplace and encourage applicants from all backgrounds to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected characteristic under applicable law.

Interested applicants, send your resume to edie@trouveshealth.com