Host

Host/Hostess Fine-dining – Job Description

Full-Time/Part-Time

Location: Troutbeck Operator

Reports to F&B Manager

Pay Rate: $16.00 - $18.00 / hr. (based on experience)

Position Summary:
The Host/Hostess is the first point of contact for guests and plays a key role in creating an exceptional dining experience. This position is responsible for warmly welcoming guests, managing reservations, coordinating seating, and ensuring smooth front-of-house operations in an upscale, high-service environment.

About Troutbeck Operator

A cherished heritage of hospitality has been distilled into the spirit of welcome you feel within Troutbeck Operator. Created to delight and impress, Troutbeck Operator is sumptuously designed and restored, brimming with splendor and perfectly appointed in every detail. It is reflected in a world-class team whose personalized, anticipatory, and intimate service is geared towards providing a world-class guest experience.

Who We Are

We value our staff, our guests, and our community and are committed to preserving the environment we inhabit. Our culture is built on collaboration, dedication, and delivering best-in-class customer service. Details matter at Troutbeck Operator. We love what we do, and we love rolling up our sleeves to help each other in any department, in any way. When any one person or department succeeds, we all succeed!

Key Responsibilities:

• Greet guests promptly and warmly as they enter the restaurant
• Manage reservations and maintain an organized waitlist using the restaurant’s reservation system
• Coordinate seating to ensure an efficient flow of service and balanced table assignments
• Escort guests to their tables and present menus
• Communicate guest preferences, allergies, and special occasions to servers and management
• Maintain the cleanliness and presentation of the host stand and entry area
• Answer phone calls, take reservations, and provide accurate information about the restaurant
• Assist with guest inquiries, concerns, and special requests in a professional manner
• Support the management team with guest flow, pacing, and coordination during busy service periods
• Uphold fine-dining standards of hospitality, etiquette, and professionalism

Qualifications:

• Previous hosting or customer service experience, preferably in an upscale or fine-dining environment
• Exceptional communication and interpersonal skills
• Professional appearance and polished demeanor
• Ability to multitask and remain calm in a fast-paced, high-pressure environment
• Strong organizational skills and attention to detail
• Comfortable using reservation software (training provided)
• Reliable, punctual, and team-oriented

Desired Skills:

• Customer service excellence
• Conflict resolution and problem-solving
• Graceful handling of high-volume guest interactions
• Ability to anticipate guest needs
• Strong teamwork and communication