Project Manager - Fort Carson, Colorado

Trotter Professional Services is seeking a qualified Project Manager to support an upcoming Directorate of Public Works (DPW) Service Order Desk (SOD) contract at Fort Carson, Colorado. This position is contingent upon contract award.

The Project Manager will oversee the daily operations of a 24/7 Service Order Desk responsible for receiving, processing, and dispatching maintenance service requests across the installation. The role requires strong leadership, experience with facilities maintenance operations, and familiarity with Army maintenance management systems.

Key Responsibilities:

• Provide overall management and supervision of Service Order Desk operations supporting the Fort Carson Directorate of Public Works (DPW).
• Ensure continuous 24/7 operational coverage for service order intake and dispatch operations.
• Supervise dispatch personnel responsible for receiving service requests via telephone, walk-in customers, email, web submissions, and the Army Maintenance Application (ArMA).
• Ensure timely entry, tracking, and management of service orders in Army systems such as ArMA and the General Fund Enterprise Business System (GFEBS).
• Coordinate with installation maintenance contractors to ensure timely dispatch and resolution of service requests.
• Maintain performance standards including call response metrics, service order processing timelines, and customer service quality.
• Serve as the primary point of contact with Government Contracting Officer Representatives (CORs) and Directorate of Public Works leadership.
• Ensure compliance with contract requirements, reporting requirements, and quality control procedures.
• Manage staffing schedules to support continuous operations, including nights, weekends, and holidays.
• Lead transition activities during the contract phase-in period, including onboarding personnel and establishing operational procedures.

Minimum Qualifications:

• Bachelor’s degree in Business Management or related field from an accredited institution

OR

• Minimum of ten (10) years of verifiable experience in facilities maintenance, public works operations, installation support services, or Base Operations Support (BOS) contracts.

Required Experience:

• Experience managing installation support or facilities maintenance operations.
• Familiarity with service order dispatch environments and maintenance coordination workflows.
• Experience coordinating maintenance service requests, dispatch operations, or service order processing.
• Demonstrated experience supervising staff in a customer service or operations environment.
• Strong organizational, leadership, and communication skills.

Preferred Qualifications:

• Experience supporting U.S. Army Directorate of Public Works (DPW) operations.
• Prior experience supporting Base Operations Support (BOS) or facilities maintenance contracts.
• Familiarity with work order management systems such as GFEBS, ArMA, or similar enterprise resource planning (ERP) systems.

Additional Requirements:

• Ability to obtain and maintain installation access at Fort Carson.
• Ability to complete required Army training and system access requirements (e.g., AT/OPSEC training, system access training).
• Must be eligible to work on a federal installation.

About Trotter Professional Services:

Trotter Professional Services (TPS) is headquartered in San Antonio, Texas, providing operational, project management, and compliance support services to government and commercial clients nationwide. TPS specializes in supporting Base Operations Support, facilities operations, and contract compliance programs by helping organizations maintain efficient operations, strong documentation practices, and mission-ready performance.

Qualified candidates are encouraged to submit resumes for consideration. **Contingent upon successful contract award**

Pay: $75,000.00 - $100,000.00 per year

Benefits:

• Health insurance
• Paid time off

Education:

• Bachelor's (Preferred)

Language:

• English (Required)

Security clearance:

• Secret (Preferred)

Ability to Commute:

• Fort Carson, CO 80913 (Required)

Work Location: In person

Salary : $75,000 - $100,000