What are the responsibilities and job description for the Commercial Lines Account Manager position at Tropolis Holdings, LLC?
Commercial Lines Account Manager
Location
Bossier City, LA
Work model
In office 5 days per week.
Role summary
The Commercial Lines Account Manager supports a portfolio of small to mid-market commercial clients and producers across the full policy life cycle. This role owns day-to-day service, renewals, and marketing activity, while delivering consistent client experience through strong coverage knowledge, clear communication, and disciplined documentation.
About Tropolis
Tropolis is a leading national insurance brokerage focused on combining technology and data to drive growth, improve employee experience, and deliver exceptional customer service. Our mission, Insuring Tomorrow Together, reflects our commitment to being a trusted brokerage, embracing innovation, and building a collaborative culture with our agency partners, customers, carriers, and communities.
What you will do
- Manage a book of small to mid-market commercial accounts, serving as a primary point of contact for clients and internal producer partners
- Lead renewals end to end, including gathering updated exposure information, identifying coverage changes, and building a clear renewal strategy with the producer
- Market accounts to carrier partners, prepare complete submissions, follow up for quotes, and negotiate coverage terms and pricing aligned to the client’s needs
- Prepare proposals, summaries, and coverage comparisons that are clear, accurate, and client-ready
- Process and manage endorsements, certificates, cancellations, audits, audits support, and other service requests with speed and accuracy
- Support new business onboarding, including document collection, coverage verification, and coordination with carrier and internal teams
- Maintain thorough, timely documentation and file hygiene within the agency management system, including notes, activities, attachments, and required fields
- Partner closely with producers to identify rounding and cross-sell opportunities while protecting retention and service quality
- Stay current on carrier appetite, underwriting requirements, and industry changes impacting commercial property and casualty clients
Success looks like
- High retention and strong client satisfaction across assigned accounts
- On-time renewals with clean submissions and minimal rework
- Accurate policy issuance and endorsements, with strong documentation and compliance discipline
- Strong working relationships with producers, underwriters, and internal teams
Required qualifications
- LA Resident Insurance License in good standing
- At least 3 years’ experience in an independent insurance agency supporting commercial property and casualty accounts
- Working knowledge of commercial lines coverages, renewal workflows, and carrier marketing practices
- Strong organization and follow through across multiple concurrent deadlines
- Excellent written and verbal communication, with the ability to explain coverage in a clear, practical way
- High attention to detail and commitment to documentation, compliance, and E-and-O controls
- Applied Epic experience
Benefits
Tropolis offers a competitive and comprehensive benefits package, including flexible time off, 11 paid holidays, a 401(k) with 100% match on the first 4% with immediate vesting, and medical, dental, and vision plan options with 90% employer paid.
Purpose Plan
All eligible team members participate in Tropolis’ Purpose Plan, an equity incentive program that lets you share in Tropolis’ long-term success through an equity pool that can grow over time.
Compensation
Compensation range: $55,000 - $72,000
Pre-employment testing and background checks
Employment is contingent upon successful completion of any pre-employment testing required for the role and a satisfactory background check. This may include verification of licensing and credentials, employment history, and other checks consistent with applicable laws and business needs.
Salary : $55,000 - $72,000