What are the responsibilities and job description for the Operations Specialist position at Tropical Smoothie Café, LLC?
SUMMARY OF RESPONSIBILITIES
The Operations Specialist will support the Operations Integration team in driving key initiatives across the brand. This role will assist with testing, rollouts, scoping, and discovery efforts to ensure smooth execution at the cafe level. The ideal candidate will have a strong operations background, excellent communication skills, and be proficient in Microsoft Office and internal software platforms. This is an entry-level role with growth potential and cross-functional exposure.
ESSENTIAL JOB RESPONSIBILITIES
The Operations Specialist will support the Operations Integration team in driving key initiatives across the brand. This role will assist with testing, rollouts, scoping, and discovery efforts to ensure smooth execution at the cafe level. The ideal candidate will have a strong operations background, excellent communication skills, and be proficient in Microsoft Office and internal software platforms. This is an entry-level role with growth potential and cross-functional exposure.
ESSENTIAL JOB RESPONSIBILITIES
- Support operational testing and pilots by coordinating logistics, gathering feedback, and summarizing findings.
- Assist with the development of rollout plans, including timelines, resource needs, and communications.
- Participate in cross-functional discovery and scoping meetings to identify operational needs and solutions.
- Create and maintain project documentation and tracking tools in Microsoft Office and project management platforms (Monday.com).
- Communicate clearly and effectively with internal stakeholders, including Training, Marketing, Supply Chain, and IT.
- Track and manage multiple initiatives simultaneously with attention to detail and deadlines.
- Provide insights and support to improve the operational effectiveness of new processes and initiatives.
REQUIRED EXPERIENCE
- 1-3 years of experience in restaurant operations or hospitality industry.
- Exposure to project coordination or process improvement efforts is a plus.
EDUCATIONAL REQUIREMENTS
- Bachelor’s degree preferred, or equivalent relevant experience.
REQUIRED LICENSES, CERTIFICATES, OR KNOWLEDGE
- Strong verbal and written communication skills.
- Advanced proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
- Ability to learn and navigate internal platforms and systems quickly.
- Strong organizational skills with the ability to manage multiple priorities.
- Detail-oriented and proactive in identifying and solving problems.
- Ability to work in a fast-paced, collaborative environment with shifting priorities.
WORKING CONDITIONS
- Primary workspace is office-based in Atlanta, GA.
- Occasional travel may be required (up to 25%).
- Must be comfortable working in a collaborative and dynamic environment.
SAFETY HAZARDS OF THE JOB
- Minimal hazards – general office and cafe working conditions.
BUDGETARY RESPONSIBILITY
- This position has no direct budget accountability but may impact company costs and operational efficiency.
