General Manager

Job Summary

The Tropical Grille General Manager performs various functions to effectively manage both the human and material resources of their restaurant to achieve company goals. They must possess a positive attitude, have strong attention to detail, be honest and reliable, always maintain a professional demeanor, be guest focused, have excellent communication skills with a passion to lead. 

Major Tasks, Duties and Responsibilities Include:

• Coordinate daily Front of House and Back of House restaurant operations.
• Lead your team to success.
• Deliver superior service and maximize customer satisfaction.
• Respond efficiently and accurately to customer complaints.
• Regularly review product quality.
• Organize and supervise shifts and stay at prescribed labor budgets.
• Evaluate staff performance and provide feedback to improve productivity.
• Conduct staff evaluations on time and completely.
• Estimate future needs for goods, kitchen utensils and cleaning products.
• Ensure compliance with sanitation and safety regulations. (DHEC)
• Manage restaurant’s good image and suggest ways to improve it.
• Control operational costs and identify measures to cut waste.
• Create detailed reports weekly and conduct daily store audits.
• Promote the brand in the local community through word-of-mouth and events.
• Train new and current employees on proper customer service practices.
• Manage labor
• Ability to delegate tasks

• Recruit, select and hire best candidates for open positions in the restaurant
• Provide counseling to all employees in written and verbal forms, as well as disciplinary actions in accordance with company policies and procedures
• Develop and supervise schedules of team members. Ensure shifts are adequately staffed

Requirements

• Ability to work 50 hours a week

• Reliable transportation.
• 3 Strong Supervisory references will be required.
• A minimum of 3 years proven work experience as a Restaurant Manager, Restaurant General Manager or Hospitality Manager.
• Strong food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and front staff
• Familiarity with restaurant management software, like MobileBytes, Heartland Restaurant and others.
• Strong leadership, motivational and people skills.
• Time management skills
• Acute financial management skills
• AS degree in Business Administration; hospitality management or culinary schooling is a plus.

Physical Requirements

• Ability to stand and walk for extended periods of time
• Ability to occasionally sit, balance, reach with hands and arms, climb, crawl kneel, stoop and or crouch 
• Ability to lift items of up to 50 pounds