Front Desk/Night Auditor Part Time

Resort Now Hiring for part time Friday and Saturday 11pm-7am shift
Tropic Shores Resort in Daytona Beach Shores, is a beach front resort looking for a Part Time Night Audit. We are looking for energetic team players to join our staff. Tropic Shores is an 80 unit Time Share Resort that is one of the best on the beach. Some job duties include checking guest in/out, collecting payments and answering guests questions, comments or concerns, please see job description below. Must be able to pass a background check, drug test and work nights and weekends. If interested, please email your resume or come by the resort to fill out an application.

Provide excellent guest service to all guests. Responsible for checking guests in and out, answering all telephone calls, and guest inquiries. Provide information to guests on surrounding area and resort amenities. Use Guest service standards at all times.

Primary Duties and Responsibilities

• Report to Front Desk Supervisor
• Hours are 11:00pm to 7:00am
• Check in/out Guests
• Provide excellent guest service skills at all times, must adhere to the GUEST acronym at all times! (Greet, Undivided Attention, Enthusiastic Response, Smile, and Thank Guest at all times without exception)
• Check departure folios; verify daily cash sheets and paperwork of all shift employees, ensuring all totals are accurate and posted correctly.
• Close and reset credit card system; update no shows; run final night audit and associated reports.
• Interact with resort accounting regarding all aspects of daily transactions, cash drops, credit cards etc.
• Answering of all incoming telephone calls and transferring calls to appropriate guests or department employees as necessary.
• Responsible for all aspects of resort telephone service (activating, and deactivating guests phones, setting up wake up calls, deleting old messages, providing broadcast message when necessary)
• Communicate via radio to various departments.
• Provide information on resort, amenities, local area attractions and events, directions, etc.
• Learn resort software and be able to post transactions as necessary.
• Complete cash and credit card transactions
• Responsible for individual $300 cash bank
• Responsible for maintaining and monitoring maintenance program (agent is responsible for entering work orders when received, and calling work orders in to appropriate departments)
• Must maintain a clean and neat work environment at all times.
• Must be able to follow appropriate chain of command to resolve issues.
• Must secure all areas as directed by the resort policy.
• Cross-train with all departments functions in order to cover during absences.
• Various additional tasks and assignments as needed.

Job Requirements Strong verbal and written communication skills Excellent guest service skills a must Prior front desk/customer service experience preferred Basic office skills helpful including basic math, proper cash handling procedures Reservation software or proven aptitude and familiarity with computers and computer software in general

• Must maintain a professional appearance and a cordial attitude towards all guests and staff
• Must be people orientated and able to work independently or with others as needed
• Must be able to easily and frequently change from one activity to another while operating a switchboard or computer keyboard
• Able to handle the stress of high customer demand in a hospitality environment
• Must be at least 18 years of age and possess appropriate identification
• Dependable
• Flexible (to scheduling need of department)
• Punctual
• Prolonged standing (must be able to stand for prolonged periods, up to 3-4 hours at a time)
• Must have excellent English skills (written and verbal), Bilingual a plus!
• High School diploma or equivalent
• Using initiative and independent judgment within established procedural guidelines

Job Type: Part-time

Schedule

• 8 hour shift
• Night shift

Job Type: Part-time

Pay: From $18.00 per hour

Work Location: In person

Salary : $18