Engraving / Assembly / Creative / Customer Service

Production Worker FT

Trophy World - A Quad Cities Tradition for Over 50 Years.

Trophy World is a locally owned business selling and manufacturing trophies and awards, name tags, name plates and ID badges, plastic legend plates, heat press / sublimation products, gifts, lasering, engraving, and more. We are the Quad Cities' choice for premier custom awards. In business since 1974, we strive to provide the most modern products while also offering traditional choices to match the customers' current displays.

We are seeking a Production Worker who is creative, detail-oriented, and reliable. They will be responsible for creating company products and providing services and assisting customers with their needs.

Production Worker duties and responsibilities

Production Workers perform a variety of tasks to offer quality products and exceptional service to customers. Their duties and responsibilities include:

• Creative Mindset with strong grammar and spelling skills.
• Open / Close the store.
• Ensure workshop is clean and presentable.
• Use hand tools: screwdriver, ruler, tape measure, nut driver, etc.
• Use power tools: cordless drill, drill press, edge beveller, etc..
• Industry equipment: Engraving, laser engraving, sublimation printer and heat press, hole punch, etc.
• Job requires the ability to accurately measure items frequently.
• Ability to cut products accurately is a must.
• This position requires attention to detail and accuracy.
• Required to create products by typesetting, spell checking, creating, replicating products.
• Must be able to assemble products.
• Help customers to / from their vehicles by assisting with packages.
• Customer Service.
• Giving detailed explanations of services or products.
• Communicating with customers in-person, through email, or over the phone.
• Receiving orders, calculating charges.
• Meeting service performance and transaction standards for Customer Service and striving to improve efficiency and effectiveness.
• Generate product and service Quotes.
• Enter and maintain customer data.
• Other duties as assigned.

Environment:

Work is performed primarily in an indoor workshop environment, small retail store with public contact, and office setting. Weekdays 8:30am to 5:00pm. We are closed weekends and major holidays.

Physical:

Primary functions require sufficient physical ability and mobility to work in a workshop setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight 40 lbs; to operate tools and equipment requiring repetitive hand movement and fine coordination including use of a desktop PC, ruler, and shear; and to verbally communicate to exchange information. This position requires the worker to be able to see and distinguish color.

Qualifications

Required:

• 3-5 years minimum using hand tools.
• High School Diploma, GED or equivalent.
• Ability to pay close attention to detail.
• Ability to work with staff and coworkers.
• Dexterity to use the tools and equipment of the trade.
• Proficient in use of Personal Computer.
• Proficient in use of Microsoft Windows.
• Familiarity with and/or willingness to adopt new technologies.
• Ability to transition easily from one activity to another.
• Ability to multi-task, managing multiple concurrent projects, while meeting deadlines.
• Ability to prioritize work.
• Good written and verbal communication skills.

Qualifications

Preferred:

• Some experience with graphic editing a plus.
• Some experience engraving and/or laser engraving a plus.
• Experience using QuickBooks is a plus.

Job Type: Full-time, M-F 8:30 am - 5:00 pm generally.

Pay: $15.00 - $25.00 per hour

Benefits: Vacation / Sick Pay

Job Type: Full-time

Pay: $15.00 - $25.00 per hour

Benefits:

• Paid time off

Work Location: In person

Salary : $15 - $25