What are the responsibilities and job description for the Collision Center Customer Service Representative (CSR) position at Trophy Nissan?
Join a High-Volume, Professional Collision Center
We are looking for a Customer Service Representative (CSR) to join our fast-paced Collision Center / Body Shop team. This role is critical to delivering an excellent customer experience during the repair process.
The CSR is the first point of contact for customers and insurance companies, helping guide customers through the collision repair process while keeping communication clear and organized from start to finish.
If you are organized, personable, and thrive in a busy environment, we want to hear from you.
What You'll Do
Customer Experience
Greet customers and assist with vehicle drop-off and repair scheduling
Communicate repair updates via phone, text, and email
Explain repair timelines and answer customer questions
Ensure customers feel informed and confident throughout the repair process
Deliver a high level of customer satisfaction (CSI)
Open and manage repair orders
Maintain accurate customer and insurance records
Assist estimators with documentation and repair files
Process payments and close repair orders
Maintain organized records of claims and repairs
Insurance & Repair Coordination
Communicate with insurance adjusters and claims representatives
Upload photos and documentation to insurance portals
Track repair status with estimators and technicians
Notify customers when repairs are complete and vehicles are ready for pickup
What We're Looking For
Required
Strong customer service and communication skills
Ability to multitask in a fast-paced environment
Professional phone etiquette
Strong attention to detail
Basic computer and office software skills
Preferred
Automotive dealership or collision center experience
Experience working with insurance claims
Familiarity with CCC ONE, Mitchell, or other collision management systems
What We Offer
Competitive hourly pay
Paid training
Health, dental, and vision insurance
Paid time off
401(k) with company match
Employee vehicle purchase program
Opportunities for advancement within the dealership
Schedule
Full-TimeMonday - FridayOccasional Saturday availability may be required
Why Work Here
Our collision center is committed to delivering high-quality repairs and an outstanding customer experience. We provide a professional environment, strong leadership, and opportunities to grow within the automotive industry.
We are looking for a Customer Service Representative (CSR) to join our fast-paced Collision Center / Body Shop team. This role is critical to delivering an excellent customer experience during the repair process.
The CSR is the first point of contact for customers and insurance companies, helping guide customers through the collision repair process while keeping communication clear and organized from start to finish.
If you are organized, personable, and thrive in a busy environment, we want to hear from you.
What You'll Do
Customer Experience
Greet customers and assist with vehicle drop-off and repair scheduling
Communicate repair updates via phone, text, and email
Explain repair timelines and answer customer questions
Ensure customers feel informed and confident throughout the repair process
Deliver a high level of customer satisfaction (CSI)
- Must have experience with CDK as well as working in the collision industry.
Open and manage repair orders
Maintain accurate customer and insurance records
Assist estimators with documentation and repair files
Process payments and close repair orders
Maintain organized records of claims and repairs
Insurance & Repair Coordination
Communicate with insurance adjusters and claims representatives
Upload photos and documentation to insurance portals
Track repair status with estimators and technicians
Notify customers when repairs are complete and vehicles are ready for pickup
What We're Looking For
Required
Strong customer service and communication skills
Ability to multitask in a fast-paced environment
Professional phone etiquette
Strong attention to detail
Basic computer and office software skills
Preferred
Automotive dealership or collision center experience
Experience working with insurance claims
Familiarity with CCC ONE, Mitchell, or other collision management systems
What We Offer
Competitive hourly pay
Paid training
Health, dental, and vision insurance
Paid time off
401(k) with company match
Employee vehicle purchase program
Opportunities for advancement within the dealership
Schedule
Full-TimeMonday - FridayOccasional Saturday availability may be required
Why Work Here
Our collision center is committed to delivering high-quality repairs and an outstanding customer experience. We provide a professional environment, strong leadership, and opportunities to grow within the automotive industry.