What are the responsibilities and job description for the Sr. Staff Accountant position at Troon?
Yorba Linda Country Club is looking for a seasonal Sr. Staff Accountant. Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service to the clubs managed by Troon.
Compensation: $75,000 - $85,000 BOE
Primary Responsibilities:
Troon started as one facility in 1990 and has since grown to become the world’s largest professional club management company. We offer careers around the world at all levels of golf operations, opportunities for professional development, growth opportunities and a comprehensive benefits package. Our goal is to create extraordinary guest and member experiences through personalized service, consistency, and uncompromising attention to detail. For more information about the Troon Experience, please visit https://www.troon.com/.
Compensation: $75,000 - $85,000 BOE
Primary Responsibilities:
- Reconciles and analyzes general ledger accounts, inventory, fixed assets and petty cash.
- Manages A/P to include disbursements, reconciliations and vendor relations.
- Manages cottage rental program and all member related charges and disbursements.
- Responsible for ARB accounting functions; deposits, disbursements and bank reconciliations.
- Prepares and files monthly business and tax returns.
- Provides project analysis and analytic support to the accounting department.
- Assists in the month-end close and yearly audit process.
- Supervises Staff Accountant position.
- Other duties as assigned.
- Delivering Accurate, Transparent, and Timely Member Billing
- Ensure monthly statements are correct, easy to read, and delivered on schedule.
- Resolve billing questions quickly and courteously, maintaining a member-first tone.
- Prevent errors that could negatively impact member trust or satisfaction.
- Providing High-Touch Member Support
- Serve as a warm, professional point of contact for any financial-related inquiries.
- Offer patient, personalized explanations of charges, club policies, or account activity.
- Demonstrate confidentiality, discretion, and respect for member privacy.
- Enhancing the Member Experience Through Operational Coordination
- Work closely with F&B, Golf, Events, Spa, and other departments to ensure charges are properly coded and posted (e.g., dining, tournaments, lessons, pro shop).
- Prevent service disruptions by ensuring POS integrations run smoothly.
- Support event billing for banquets, weddings, and tournaments with timely and accurate invoicing.
- Maintaining a Welcoming, Hospitality-Focused Service Culture
- Model hospitality values—professionalism, warmth, and attentiveness—even in back-office communications.
- Train frontline staff on proper handling of member charges, signatures, and adjustments.
- Promote a culture where financial interactions feel seamless, not transactional.
- Protecting Member Loyalty Through Issue Resolution
- Resolve disputes or billing discrepancies promptly, aiming for a positive outcome that preserves the member’s experience.
- Offer proactive solutions and follow-up to ensure satisfaction.
- Identify patterns in errors or complaints and implement process improvements.
- Supporting Member Engagement and Amenities
- Ensure member accounts reflect accurate points, credits, minimums, or loyalty programs.
- Track special assessments, capital contributions, or seasonal memberships with care and clarity.
- Coordinate with Membership/Marketing to support new-member onboarding, including billing setup and orientation FAQs.
- Upholding Financial Integrity That Supports the Member Experience
- Maintain strong internal controls over cash handling, gratuities, house charges, and refunds.
- Assist in budgeting and forecasting that support exceptional member amenities and service offerings.
- Present financial information to leadership in a way that centers on sustaining member value.
- Communicating with Professionalism and Hospitality
- Draft financial communications (e.g., billing notices, policy updates, year-end letters) using member-friendly language.
- Ensure communications reinforce the club’s commitment to quality, service, and luxury standards.
- Experience with Jonas software is desirable.
- Microsoft Office proficiency.
- Excellent organization, analytical and communication skills.
- Thrives in a team environment.
- Detail oriented and reliable.
Troon started as one facility in 1990 and has since grown to become the world’s largest professional club management company. We offer careers around the world at all levels of golf operations, opportunities for professional development, growth opportunities and a comprehensive benefits package. Our goal is to create extraordinary guest and member experiences through personalized service, consistency, and uncompromising attention to detail. For more information about the Troon Experience, please visit https://www.troon.com/.
Salary : $75,000 - $85,000