What are the responsibilities and job description for the Spa and Wellness Experience Coordinator position at Troon?
The Spa and Wellness Experience Coordinator is the welcoming first point of contact for members and guests at our Spa and Wellness Center. This role blends spa hospitality, front-desk operations, and basic fitness support to create an exceptional experience for our community.
If you enjoy working with people, being organized, and being part of a calm, professional wellness environment, this role may be a great fit.
What You’ll Do:
- Greet members and guests warmly and professionally.
- Manage spa and wellness appointments, check-ins, and transactions using Club Essentials.
- Assist members with online booking and general app navigation.
- Provide facility tours and answer questions about spa services, fitness amenities, and programs.
- Conduct fitness orientations for new residents, including basic equipment instruction and safety guidance.
- Support spa providers by coordinating schedules and maintaining smooth daily flow.
- Assist with retail sales and maintain inventory of wellness products.
- Help ensure the Spa and Wellness Center is clean, organized, and ready for daily operations.
What We’re Looking For:
- Friendly, professional, and service-oriented personality.
- Strong communication and customer service skills.
- Ability to multitask and stay organized in a fast-paced environment.
- Comfort using technology and learning new systems.
- Interest or background in spa, wellness, hospitality, fitness, or customer service.
- Weekend availability.
Preferred Experience:
- Experience in a spa, salon, fitness center, hospitality, or front-desk environment.
- CPR and First-Aid certification (or willingness to obtain within 90 days).
Physical Requirements:
- Ability to stand, walk, bend, and lift up to 50 lbs. occasionally.
- Ability to remain active throughout the shift.
Why You’ll Love Working Here:
- Beautiful spa and wellness environment.
- Supportive, professional team culture.
- Opportunity to learn both spa and fitness operations.
- Meaningful interactions with members in a community-focused setting.
This job description does not imply that the above are the only responsibilities assigned to this position. Employees holding this position will be required to perform any job-related duties as requested. All requirements are subject to possible modification to reasonably accommodate individuals with a disability.