What are the responsibilities and job description for the Restaurant Supervisor/Front of House Shift Lead position at Troon?
Overview
This document outlines the key responsibilities and expectations for the Restaurant Supervisor/Front of House (FOH) Shift Lead during closing shifts at The View at Colony West. The Restaurant Supervisor/FOH Shift Lead serves as the acting manager on duty (MOD) responsible for maintaining service standards, team accountability, cleanliness, guest satisfaction, and closing procedures.
Leadership & Communication
- Serve as the point of contact for all FOH staff and guests during the shift.
- Complete Line up with BOH (back of house) and FOH team reviewing any features, 86 items, etc.
- Maintain clear and professional communication with BOH leadership, especially chef and kitchen staff.
- Lead by example—demonstrate proper service standards, professionalism, and guest engagement.
- Ensure all staff are aware of closing duties and assignments before the start of closing procedures.
- Communicate any issues that happened during the shift with Bob Markoe and Jalisa Hamilton.
Guest Service & Experience
- Walk the dining room, bar, and patio consistently throughout the evening to monitor guest satisfaction.
- Address guest concerns promptly and professionally.
- Ensure tables are greeted, serviced, and turned efficiently.
- Monitor and support servers with table maintenance, bussing, and final check presentation.
Staff Management & Oversight
- Assign closing side-work duties to servers, bartenders, and hosts.
- Verify all side-work has been properly completed before releasing staff.
- Conduct end-of-shift check-ins to ensure staff are leaving the workspace organized and clean.
- Ensure Closing Checklist are being followed by all staff members.
Financial & POS Responsibilities
- Verify that all Z’s are closed.
- Ensure no open checks remain in the POS system before closing.
- Make sure all servers and bartenders complete drops, and management is emailed and made aware of any short drops (Kandace, Bobby, Jalisa).
Facility & Cleanliness Standards
- Inspect all FOH areas (dining room, bar, patio, host stand, restrooms) for cleanliness and reset.
- Ensure all lights, TVs, and music are turned off according to closing protocol.
- Verify trash and recycling have been taken out and all floors swept and mopped.
- Confirm all doors are locked and alarm systems set.
Reporting & Follow-Up
- Communicate any incidents or notable events to Bobby Markoe and Jalisa Hamilton via text or email before end of night.
- Note any inventory shortages or items needing restock for the following day.
Professional Standards
- Arrive on time and maintain a clean, professional appearance.
- Uphold The View’s values of Hospitality, Teamwork, and Consistency.
- Maintain a calm and positive demeanor under pressure.
- Foster a closing environment that is efficient, respectful, and team-oriented.