Resort Manager

Esplanade at Starling, located in Punta Gorda, FL, is pleased to announce an excellent career opportunity for a Resort Manager! We are seeking a driven individual who is eager to learn, contribute, and grow within a fast‑paced hospitality-focused property organization. As part of Troon, you’ll contribute to a global leader in golf and community management.  

 

General Purpose:
The Resort Manager manages all aspects of the resort-style community including its activities and the relationships between the community, Troon, the Board of Directors, members, guests, associates, government, and industry. Serves as top management level at property.

 

• Administers Resort policies and procedures established by the Board of Directors.
• Plans, develops, and approves specific operational policies, programs, procedures, and methods in concert with general policies.
• Monitors monthly and other financial reports/statements on a daily, weekly, and monthly basis for the facility and takes effective corrective action when necessary.
• Coordinates the development of the Resort’s long-range and annual (business) plans.
• Works with Troon Human Resources Department to establish a basic personnel policy; initiating and monitoring policies relating to personnel actions, training, and professional development programs.
• Responsible for interviewing, hiring, training, planning, assigning, and directing work, evaluating performance, rewarding, and disciplining associates; addressing complaints and resolving problems.
• Directly manages all department leaders and employees.
• Attends conferences, workshops and meetings to keep abreast of current information and developments in the field.
• Coordinates development of operating and capital budgets according to the budget calendar; monitors monthly and other financial statements for the Resort; takes effective corrective action as required.
• Provides advice and recommendations to the President and committees about construction, alterations, maintenance, materials, supplies, equipment, and services not provided in approved plans and/or budgets.
• Consistently ensures that the Resort is operated in accordance with all applicable local, state, and federal laws.
• Oversees the care and maintenance of all the Resort’s physical assets and facilities.
• Ensures the highest standards for food, beverage, sports and recreation, entertainment, and other Resort services.
• Establishes and monitors compliance with Troon Procurement purchasing policies and procedures.
• Reports member infractions to the Board of Directors for necessary action.
• Serves as liaison between all management staff and the Board of Directors.
• Maintains relations with police, fire, liquor control board, health department, and other governmental agencies.
• Establishes training programs, inspection protocols, and preventive enforcement measures to enhance emergency preparedness and response.
• Convenes and presides over meetings with departmental managers; conducts all-facility personnel meetings.
• Gives direction to and works closely with vendors, outside contractors, firms, and individuals providing services, lease agreements, or contracts to the Resort.
• Regular and reliable attendance.

• Bachelor’s degree (BA); or four to six years related experience and/or training; or equivalent combination of education and experience.

• Regularly stands, walks and sits.
• Occasionally may climb, balances, stoops, kneels, crawls, crouches, tastes or smells.
• Regularly uses hands to finger, feel or handle, reaches with arms and hands, talks or hears.
• Occasionally lifts up to 50 pounds.

• Occasionally works in outdoor weather conditions.
• Noise level is moderate.

• Active Florida Community Association Management License

Job Knowledge, Skill, and Ability Preferences:

• Ability to read and speak English may be required to perform the duties of the job (e.g. the associates may be required to communicate with English speaking customers or co-workers, the manuals for the equipment the associates may use are in English).
• Knowledge of Microsoft Office applications.

 

• Healthcare Benefits – Medical, Dental, and Vision coverage.
• Retirement Benefits – 401(k) with employer match (19 years of age and older).
• Time Off – Paid time off (PTO) and leaves of absence, in accordance with applicable law and eligibility criteria.

 

Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the world’s largest professional club management company, that specializes in services in golf, hospitality, and residential communities. With more than 900 locations in 45 states and 27 countries, Troon is a leading employer in hospitality. Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous, Troon offers professionals the opportunity to grow and succeed within a globally respected organization. Learn more at www.troon.com.