What are the responsibilities and job description for the Receptionist position at Troon?
El Macero Country Club, located in El Macero, CA, is pleased to announce an excellent career opportunity for a Receptionist! We are seeking a driven individual who is eager to learn, contribute, and grow within a fast‑paced hospitality-focused property organization. As part of Troon, you’ll contribute to a global leader in golf and community management.
Ideal candidates are organized, customer service- centric, and possess strong communication and interpersonal skills. Receptionists are directly responsible in assisting in the day-to-day operations of the property and its staff. The Receptionist will provide mid-level administrative support handling information request and performing clerical functions such as: answering phones, preparing correspondence, greeting and directing visitors, arranging conference calls, and schedule meetings.
Ideal candidates have flexible schedules with availability to work weekends, holidays, and golf seasons, as needed.
Our team has made a conscious effort to ensure strong protocols are in place to keep you and our patrons safe, so you can focus on the customers experience, camaraderie, and service management.
Pay range: $18.00 to $19.00
Receptionist Job Responsibilities:
- Greet and act as liaison with vendors and guests
- Prepare outgoing mail, USPS or Fed Ex
- Answering and routing all incoming calls; taking messages
- Assists visitors and customers with general questions
- Assist management with correspondence, photocopying, scanning, binding or other administrative duties as needed
- Assist Office Manager in coordinating events
- Document production and filing
- Maintain office supple
- Determines which local markets should be canvasses for prospective members
- Assistance with Microsoft, Excel, PowerPoint projects and Canva
- Perform other duties assigned by supervisor or manager
- Directs visitors and callers to the appropriate staff member utilizing employee and department directories.
- Be familiar with procedures for handling all aspects of customer inquiries, complaints, or disputes.
- Responsible for the gathering and management of data pertaining to new membership registration and keeps record up to date.
- Ensure reception area is tidy, clutter free and presentable, with all necessary stationery and material (e.g., pens, forms, and brochures.)
- Supports continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
- Contributes to team effort by accomplishing related tasks as needed, and in a timely manner.
Receptionist Qualifications/ Skills:
- 1-2 years administrative experience preferred
- Must be proficient in the use of Microsoft word, Outlook, Excel, PowerPoint and Canva
- Must possess excellent verbal and written communication skills
- Must be a extremely organized, efficient and detail-oriented
- Must be highly motivated, goal driven and self-starter
- Ability to handle multiple tasks simultaneously
- Ability to answer telephone in a profession manner
Working Conditions
- This position requires the ability to speak, hear, and see
- The employee is required to sit for long periods of time using a monitor and keyboard; use hands to handle of feel; and reach with hands and arms
- The position will also require the employee to stand, walk, stoop, kneel or crouch to pick up things or move displays around
- The employee must be able to lift and/or move up to 40lbs occasionally
- Noise level is moderately quiet
- Work extended hours during golf and holiday season
- Work weekend and holidays
About Troon
Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the world’s largest professional club management company, that specializes in services in golf, hospitality, and residential communities. With more than 900 locations in 45 states and 27 countries, Troon is a leading employer in hospitality. Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous, Troon offers professionals the opportunity to grow and succeed within a globally respected organization. Learn more at www.troon.com.
Salary : $18 - $19