What are the responsibilities and job description for the Player Services position at Troon?
Starr Pass Golf Club, located in Tucson, AZ, is pleased to announce an excellent career opportunity for a part-time Player Services! We are seeking a motivated individual who is interested in contributing to a positive experience for our members and guests while continuing to grow their knowledge of golf club operations. As an associate of Troon, you will contribute to a global leader in golf and community management.
Role Type:
Seasonal (Position will last 6 months or less)
Summary:
While the game of golf may be played independently, the full experience is supported by a dedicated team behind the scenes. The Player Services plays a key role in enhancing that experience—managing the many details that ensure a seamless and enjoyable round. From golf carts and range balls to the overall presentation of the clubhouse and surrounding facilities, your efforts contribute directly to the impression we make on every guest. If you’re personable, service-oriented, and eager to work in a dynamic outdoor setting, we’d love to hear from you.
Principal Duties and Responsibilities:
Describes the most important duties (major responsibilities that are critical to the role) and those that the position will spend the most time on.
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Customer Service is the essential function of this position.
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Rental Golf Cart fleet management – cleaning, storing, and rotating.
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Driving range tee and range ball management – having enough clean range balls for use by members and guests.
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Keeping the appearance of the teeing area of the driving range tidy.
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Cleanliness and functionality of all areas both front of the house and back of the house – cleanliness of a golf cart or the areas around the golf shop is important to the person that uses it and becomes an extremely important perception point from members and guests.
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Tidiness around the club house, parking lot, and inside the club house – a clean facility makes the best impression.
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Time management skills so all duties can be completed during your shift – dark is eminent every day, and the sun goes down…and it’s better to do most of the things you need to get done before it’s dark outside.
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Cart barn tidiness – keeping your workspace hazard free and suitable for productive work.
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Rental club room tidiness for function and perception.
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Greeting players as they return from play, assisting them with their golf bags, cleaning their clubs and returning their clubs to our storage area if applicable.
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Other duties as needed or required.
Supervision Received:
- This role will report and be responsible to the Golf Shop Manager on Duty, and ultimately to the Head Golf Professional.
Supervision Exercised:
- This position may be asked to help train newly hired employees on the duties of this particular role and will rotate the primary duty the range captain on clean pick nights where you will be in charge of the task of getting all range balls picked off of the range so that the grass can be mowed the following morning.
Required Skills:
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All candidates must have a valid driver’s license or driver’s permit as they will be operating equipment that requires so.
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This position requires weekend and evening work as those are two of the busiest times at a golf course and it required the most staff to keep services fully operational and prepare for the next day’s business.
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Pleasant personality.
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Flexible with work schedule.
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Knowledge of property and surrounding area.
Preferred Skills:
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Previous golf course work experience a plus but not required.
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Knowledge of golf as a player and or caddie.
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Previous customer service experience.
Recreation Industry Proviso:
- Our shifts and needs vary every day, and the golf course is open seven days a week the majority of the year. Weekend and holiday work is a given as it is some of our busiest periods and the staffing is maximized to handle volume.
Physical requirements:
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Must be able to constantly stand, walk, bend over, reach, crouch, kneel, balance, push and pull.
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Must be able to lift/carry up to 50 pounds.
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Must be able to work outside in excessive heat & cold with humidity/dampness.
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Must be able to work around motorized equipment/machinery with loud noise/vibrations.
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Must be able to walk on uneven surfaces above ground.
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Must be able to work with chemicals/detergents/cleaners.
This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.
Benefits & Other Compensation:
This position includes eligibility for the following benefits, subject to applicable plan terms:
- Healthcare Benefits – Medical (if determined by the ACA measurement)
- Retirement Benefits – 401(k) with employer match (19 years of age and older)
Eligibility for benefits and the specific terms, conditions, and offerings are governed by the applicable plan of documents and company policies, which may be amended at the Company’s discretion.
About Troon:
Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the world’s largest professional club management company, that specializes in services in golf, hospitality, and residential communities. With more than 900 locations in 45 states and 27 countries, Troon is a leading employer in hospitality. Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous, Troon offers professionals the opportunity to grow and succeed within a globally respected organization. Learn more at www.troon.com.