What are the responsibilities and job description for the Outside Guest Services position at Troon?
Volcano Golf Course, located in Volcano, HI, is pleased to announce an excellent career opportunity for an Outside Guest Services! We are seeking a driven individual who is eager to learn, contribute, and grow within a fast‑paced hospitality-focused property organization. As part of Troon, you’ll contribute to a global leader in golf and community management.
Position Summary:
As a key member of the property’s golf operations team, the Outside Guest Services team reports to the Assistant Golf Pro and attends to the golf cart fleet and driving range.
Qualifications, Knowledge and Skill Requirements:
- Must have strong customer/guest orientation
- Must have strong communication and interpersonal skills
- Must be dependable
- Must have friendly personality and enjoy working with the public
- Working knowledge of the rules of golf is preferred
- Ability to learn and enforce course policies, rules, and regulations
- Ability to follow verbal and written instructions
- Ability to use equipment and tools properly and safely
- Current Driver’s License
Responsibilities:
- Maintain a professional appearance
- Bringing carts from the cart barn in the morning and returning carts to the cart barn at the end of the day
- Cleaning, fueling, and checking carts after each use
- Clean and maintain cart barn
- Ensure the carts are available for player use at all times
- Receive and communicate complaints to the General Manager
- Work closely with Pro Shop staff to prepare for and conduct golf tournaments
- Implement and support all course policies and programs as communicated by management
- Attends to the driving range area (maintaining the tee area as well as picking the range) as needed
- Pulling the flags on the golf holes at close each day
- Marshaling the course as assigned by supervisor or manager
- Perform other duties as assigned by supervisor or manager
Working Conditions:
- While performing the required duties of this job, the employee is regularly required to reach with arms and hands
- The employee often is required to walk, stand, talk or hear, handle, feel or operate objects
- The employee must be able to lift and/or move up to 30lbs occasionally
- The employee will occasionally be required to sit, stoop, kneel, crouch, twist or crawl
- Specific vision abilities include close, distance, color, and peripheral vision, and depth perception
- Moderate exposure to extreme cold, heat, working outdoors, mechanical hazards and electrical hazards
- Exposure to pollens and dust
- Noise level is moderately quiet
- Work weekends and holidays and work extended hours during golf and holiday season
All job descriptions are subject to a periodic review. Additional duties will be assigned occasionally by management.
Troon is an Equal Opportunity Employer committed to providing a diverse environment
About Troon
Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the world’s largest professional club management company, that specializes in services in golf, hospitality, and residential communities. With more than 900 locations in 45 states and 27 countries, Troon is a leading employer in hospitality. Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous, Troon offers professionals the opportunity to grow and succeed within a globally respected organization. Learn more at www.troon.com.