What are the responsibilities and job description for the Membership Director position at Troon?
Phoenix Country Club, located in Phoenix, AZ, is pleased to announce an excellent career opportunity for a Membership Director! We are seeking a driven individual who is eager to learn, contribute, and grow within a fast-paced hospitality-focused property organization. As part of Troon, you will contribute to a global leader in golf and community management.
Phoenix Country Club is seeking an accomplished, highly engaging professional with demonstrated private club or luxury hospitality sales experience to manage and be accountable for all facets of the Membership Department. The Membership Director assists in implementing the policies established by the Chief Executive Officer, the Board of Directors, and the Club’s By-Laws, while maintaining strict adherence to IRS rules and regulations governing 501(c)(7) private clubs.
Reporting directly to the CEO, the Membership Director works closely and collectively with club leadership, the Chair and Committee members of the Membership and Membership Development Committees, and department heads across the property. The incumbent coordinates and directs all member-relation, sales acquisition, and retention initiatives. Serving as a primary Ambassador of Phoenix Country Club, the Membership Director acts as a vital liaison between the membership, prospective members, and administrative staff, developing programs, tours, and orientation experiences that promote club camaraderie, drive dues revenue, and showcase our world-class facilities and services.
Core Responsibilities
- Membership Sales, Pipeline & Strategy
- Create, manage, and execute an ongoing systematic process for prospect identification, lead generation, pipeline management, and timely follow-up.
- Lead all prospective member sales presentations, communications, and club tours.
- Process all prospective member applications, verify references, perform candidate vetting, and manage committee and board approval workflows.
- Monitor and analyze sales conversion, attrition rates, and marketing metrics to make data-driven decisions that grow total membership count and initiation revenue.
- Prepare and present monthly membership reports, pipeline forecasts, and analytical updates to the CEO, Membership Committee, and Board of Directors.
- Continually benchmark local and national private clubs, conducting competitive market surveys to track initiation fees, dues schedules, amenities, and industry best practices.
- Member Relations, Orientation & Retention
- Partner with the Membership Committee to formulate, implement, and maintain a comprehensive Member Orientation Program and assimilation process for new members.
- Develop strong, trusting, and proactive relationships with current members to encourage member utilization, sponsorship of new prospects, and long-term retention.
- Serve as an approachable, highly visible club Ambassador responding promptly and diplomatically to member inquiries, suggestions, and needs.
- Collaborate with department heads to support club-wide member events, mixers, and networking opportunities.
- Department Administration & Governance Compliance
- Maintain accurate, up-to-date, and confidential membership records, roster files, and contact databases within Jonas Club Software.
- Ensure absolute operational compliance with the Club’s By-Laws, Rules and Regulations, and IRS 501(c)(7) non-profit guidelines.
- Attend all scheduled executive staff meetings, Membership Committee meetings, and relevant club operational briefings.
- Complete additional leadership assignments and strategic projects as directed by the CEO.
Qualifications & Requirements
- Education: Bachelor’s degree in Hospitality Management, Marketing, Business Administration, Communications, or a related field.
- Experience: 5 years of proven track record in private club membership sales/marketing, luxury hospitality, or executive-level relationship management.
- Industry Knowledge: Demonstrated familiarity with private equity club governance, committee structures, and 501(c)(7) compliance standards.
- Technical Proficiency:
- Advanced proficiency in Jonas Club Software (or equivalent club CRM/ERP systems).
- Comprehensive command of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Proficiency in Adobe Acrobat and modern digital communication/marketing platforms.
- Professional Attributes:
- Exceptional verbal, written, and in-person presentation skills.
- Poised, polished, and customer-service-driven demeanor capable of interacting with high-net-worth individuals and community leaders.
- High emotional intelligence, discretion, and executive presence under pressure.
- Strong self-starter with the discipline to prioritize deadlines and work productively with minimal supervision.
Benefits & Other Compensation:
This position includes eligibility for the following benefits, subject to applicable plan terms:
- Healthcare Benefits – Medical, Dental, and Vision coverage
- Retirement Benefits – 401(k) with employer match (19 years of age and older)
- Time Off – Paid time off (PTO) and leaves of absence, in accordance with applicable law and eligibility criteria
- Additional Compensation – Eligibility for Bonuses, Commissions, Service Charge, Employee Meals
Eligibility for benefits and the specific terms, conditions, and offerings are governed by the applicable plan of documents and company policies, which may be amended at the Company’s discretion.
About Troon
Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the world’s largest professional club management company, that specializes in services in golf, hospitality, and residential communities. With more than 900 locations in 45 states and 27 countries, Troon is a leading employer in hospitality. Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous, Troon offers professionals the opportunity to grow and succeed within a globally respected organization. Learn more at www.troon.com.