Member Services Supervisor

The Club at Crested Butte, located in Crested Butte, CO, is pleased to announce an excellent career opportunity for a Full-Time Member Services Supervisor! We are seeking a driven individual who is eager to learn, contribute, and grow within a fast-paced hospitality-focused property organization. As part of Troon, you will contribute to a global leader in golf and community management.

General Purpose:

The Member Services Supervisor oversees daily Front Desk operations, leads staff development, and ensures an exceptional standard of hospitality at The Club at Crested Butte. Reporting to the Director of Membership & Communications, this hands-on leadership position is responsible for maintaining operational efficiency, fostering meaningful Member relationships, and implementing service standards that create a welcoming, personalized experience.

Essential Duties:

Member Experience & Hospitality

• Uphold elevated hospitality standards through personalized service, Member recognition, professionalism, and discretion.
• Anticipate Member needs and provide knowledgeable assistance with Club amenities, dining, recreation, events, and reservations.
• Coordinate special requests across departments, ensuring timely resolution and appropriate follow-through.
• Maintain familiarity with the Crested Butte community, including local attractions, seasonal activities, and trusted resources, to provide concierge-style recommendations.
• Develop an understanding of Member preferences to deliver thoughtful, individualized service while respecting confidentiality.
• Address concerns with sound judgment and professionalism, escalating sensitive matters to appropriate leadership.
• Identify opportunities to enhance the overall Member experience.

Team Leadership & Development

• Manage daily Front Desk operations and maintain consistent performance across all shifts.
• Assist the Director of Membership & Communications with recruitment, interviewing, and onboarding.
• Lead employee training, coaching, and professional development in accordance with established service standards.
• Prepare staff schedules, coordinate shift coverage, and review timecards in collaboration with the Director.
• Work a minimum of three Front Desk shifts per week, modeling exceptional hospitality and operational proficiency. Cover Front Desk shifts if no other coverage can be found to ensure there are no gaps in service.
• Conduct regular team briefings to communicate priorities, address challenges, and reinforce expectations.
• Foster a positive, accountable, and collaborative work environment.

Club Knowledge & Department Coordination

• Ensure Front Desk employees remain informed of current programming, operating hours, facility closures, policies, and relevant Member information.
• Maintain effective communication with Golf, Fitness, Food & Beverage, Events, Membership, and other departments.
• Support Member onboarding initiatives, including welcoming new Members and facilitating introductions to Club amenities and services.
• Assist with event registrations and provide guidance on Club resources and offerings.
• Participate in departmental meetings and relay pertinent updates to the Front Desk team.

Administrative & Operational Responsibilities

• Maintain accurate records of Member interactions, requests, and follow-up items.
• Oversee Lost & Found procedures, including inventory, storage, and disposal.
• Demonstrate proficiency in Club management systems and provide technical assistance to employees and Members.
• Assist with authorized operational updates to the Member website and mobile application in coordination with the Director of Membership & Communications.
• Maintain sufficient knowledge of Golf Shop operations to assist with basic transactions and inquiries.
• Recommend improvements to operational procedures and service delivery.
• Ensure the Front Desk and surrounding reception areas remain clean, organized, and professionally presented.
• Perform additional administrative and operational duties as assigned.

Physical Demands:

• Ability to crouch, stand and reach.
• Occasionally lifts up to 25 pounds.
• Safely handle cleaning chemicals as required.
• Ability to work at a desk in front of a computer for long periods of time.

Education/Experience:

• Three to five years of hospitality, private club, resort, or luxury service experience preferred.
• Previous supervisory or team leadership experience preferred.
• Experience with hospitality management systems, point-of-sale platforms, and scheduling software preferred.

Requirements & Qualifications

• Exceptional interpersonal, verbal, and written communication skills.
• Strong organizational abilities and attention to detail.
• Ability to anticipate needs, exercise discretion, and resolve concerns independently within established guidelines.
• Demonstrated leadership, coaching, and problem-solving abilities.
• Professional presentation and a genuine commitment to hospitality.
• Proficiency with administrative systems and technology.
• Ability to manage competing priorities in a dynamic environment.
• CPR and First Aid certification, or ability to obtain certification within a designated timeframe.
• Flexibility to work mornings, evenings, weekends, and holidays.

Benefits & Other Compensation: 
This position includes eligibility for the following benefits, subject to applicable plan terms: 

• Healthcare Benefits – Medical, Dental, and Vision coverage 

• Retirement Benefits – 401(k) with employer match (19 years of age and older) 

• Time Off – Paid time off (PTO) and leaves of absence, in accordance with applicable law and eligibility criteria 

Eligibility for benefits and the specific terms, conditions, and offerings are governed by the applicable plan of documents and company policies, which may be amended at the Company’s discretion. 

About Troon Privé 

Troon Privé is the private club division of Troon, the global leader in golf and club management. Dedicated exclusively to private clubs, Troon Privé partners with premier properties to deliver exceptional hospitality, personalized service, and outstanding member experiences. By combining industry-leading resources, expertise, and innovation with each club’s unique culture and traditions, Troon Privé helps create vibrant club communities where members, guests, and associates feel valued, welcomed, and connected. Our clubs are built on a commitment to service excellence, operational integrity, and creating memorable experiences that extend well beyond the golf course. Associates are empowered to grow their careers, develop their talents, and make a meaningful impact. Through a culture of collaboration, excellence, and continuous learning, our team members have the opportunity to be part of something special while helping shape the future of private club hospitality. Learn more at www.troon.com.