What are the responsibilities and job description for the Member Relations Director position at Troon?

Essential Duties:

Develops and executes marketing tactics and strategy that enhances the awareness of the Raritan Valley Country Club brand and communicates the story and ongoing execution of the Sales & Marketing Plan working collaboratively with onsite club management and Troon Corporate team.
Drives the content development and facilitates production of all membership related materials, including but not limited to prospecting, onboarding and retention efforts.
Serves as a point of contact for member and prospective member questions with accuracy and efficiency.

Maintains electronic member and prospective member databases and hard files.
Enters data from membership application to member database, maintains addendums & payments.
Processes request for membership changes – upgrades, downgrades & resignations.
Issues new and replacement membership cards
Assists in coordination of quarterly new member mixers
Assists with execution of the Club Communication Plan working hand in hand with the Communications Director.
Engaged with the Raritan Valley Country Club website platform in the following capacities:

-Powers Event Inserts on the main homepage and segmented pages

-Coordinates, edits and sends email communications on behalf of Club Departments

-Coordinates content collection and lead point on the website functionality and performance.

Contributes to the overall success of the club and community by consistently interacting with members, coworkers, and management with a positive attitude and focus on culture of hospitality, leadership and mutual respect.

Minimum Qualifications for the Membership & Marketing Director:

Bachelor’s Degree in Marketing, Public Relations, Communications or hospitality preferred and/or minimum of four years’ experience in a related field. Country Club experience preferred.

Other Qualifications:

Microsoft Office (Word, Excel, Outlook, PowerPoint and Publisher)
Excellent oral and written communication skills
Positive attitude, professional manner and appearance in all situations
Strong organizational skills: time management, attention to detail, ability to self-start
Able to multi-task and produce high-quality results
Team player: ability to work in cooperatively with other departments, committees and boards to attain club goals
Familiarly with Club system software such as Jonas is preferred

Compensation

Benefits:

Salary : $50,000 - $60,000

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Member Relations Director