What are the responsibilities and job description for the Member Relations Director position at Troon?
Essential Duties:
- Develops and executes marketing tactics and strategy that enhances the awareness of the Raritan Valley Country Club brand and communicates the story and ongoing execution of the Sales & Marketing Plan working collaboratively with onsite club management and Troon Corporate team.
- Drives the content development and facilitates production of all membership related materials, including but not limited to prospecting, onboarding and retention efforts.
- Serves as a point of contact for member and prospective member questions with accuracy and efficiency.
- Maintains electronic member and prospective member databases and hard files.
- Enters data from membership application to member database, maintains addendums & payments.
- Processes request for membership changes – upgrades, downgrades & resignations.
- Issues new and replacement membership cards
- Assists in coordination of quarterly new member mixers
- Assists with execution of the Club Communication Plan working hand in hand with the Communications Director.
- Engaged with the Raritan Valley Country Club website platform in the following capacities:
-Powers Event Inserts on the main homepage and segmented pages
-Coordinates, edits and sends email communications on behalf of Club Departments
-Coordinates content collection and lead point on the website functionality and performance.
- Contributes to the overall success of the club and community by consistently interacting with members, coworkers, and management with a positive attitude and focus on culture of hospitality, leadership and mutual respect.
Minimum Qualifications for the Membership & Marketing Director:
- Bachelor’s Degree in Marketing, Public Relations, Communications or hospitality preferred and/or minimum of four years’ experience in a related field. Country Club experience preferred.
Other Qualifications:
- Microsoft Office (Word, Excel, Outlook, PowerPoint and Publisher)
- Excellent oral and written communication skills
- Positive attitude, professional manner and appearance in all situations
- Strong organizational skills: time management, attention to detail, ability to self-start
- Able to multi-task and produce high-quality results
- Team player: ability to work in cooperatively with other departments, committees and boards to attain club goals
- Familiarly with Club system software such as Jonas is preferred
Compensation
- Salary: $50,000 - $60,000 annually, plus bonus opportunity.
Benefits:
- Medical Plans
- Prescription Plan
- Critical Illness Insurance
- Accident Injury Insurance
- Hospital Care Insurance
- Dental Insurance
- Vision Insurance
- Wellness Support
- Health Savings Account
- Flexible Spending Accounts
- Basic Life and AD&D Insurance
- Voluntary Short-Term Disability Insurance
- Identity Theft Insurance
- Employee Assistance & Wellness Support Program
- 401(k)
- Pet Insurance
- Legal Services
- Holiday Pay
Salary : $50,000 - $60,000